Social Media Customer Support Specialist

TEKsystems; Warren (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a Social Media Customer Service representative to assist customers on various social platforms. This fully-remote position requires 2+ years of customer service experience and a Bachelor's degree in a related field. Candidates must be located within 60 miles of Warren, Michigan. Competitive compensation of $19.00-$19.50/hr, along with benefits such as medical, dental, vision, and a 401(k) plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• 2+ years of experience in customer service related profession.
• 1+ years of social platform experience in a job setting.

Responsibilities

• Answer comments from customers in need of assistance from Social Media platforms.
• Create and manage cases for customers needing more complex assistance.
• Provide exceptional customer-centric service to all internal and external customers.

Skills

Customer service

Social media engagement

Communication

Education

Bachelor's Degree in English, Marketing, Business, Journalism, Communications or similar

Job description

Overview

FULLY-REMOTE SOCIAL MEDIA CUSTOMER SERVICE JOB OPPORTUNITY - You have to be located and living in the Metro-Detroit area within 60 miles of Warren in order to be qualified for this position.

Description

Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.

Responsibilities

• Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Adhere to standard work processes and contribute to efficiencies and improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
• Provide exceptional customer-centric service to all internal and external customers.
• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
• Utilize correct tools to efficiently manage concurrent activities.

Hours

Hours: Group is open 7 days a week from 8am-12am. You have to be flexible to any shift within that timeframe. Shifts are consistent and stay the same for 3 months at a time. Example: You could work Tuesday-Saturday and from 10am-7pm for 3 months straight, and then your shift could change after that.

Qualifications

• 2+ years experience in customer service related profession
• 1+ years of social platform experience in a job setting
• Completed Bachelors Degree (Ideally a degree in english, marketing, business, journalism, communications or similar concentration)

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

We\'re an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.