Social Media Customer Relationship Specialist (CRS) - REMOTE

Recruit Monitor; Chicago (IL); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading company in customer service seeks a Social Media Customer Relationship Specialist to assist customers via various social platforms. This remote role requires adept communication skills and a background in customer service, focusing on providing exceptional support and fostering customer relationships. Ideal candidates will have a Bachelor's Degree and experience in managing customer interactions effectively.

Qualifications

• 1+ year experience in customer service.
• Proficient in computer navigation and typing.

Responsibilities

• Answer inbound customer comments from social media platforms.
• Create and manage cases for complex assistance.
• Provide exceptional customer-centric service.

Skills

Strong reading comprehension

Written communication skills

Customer service

Education

Bachelor's Degree in English, marketing, business, journalism, or communications

Job description

About the job Social Media Customer Relationship Specialist (CRS) - REMOTE

General Purpose : Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.

Major Job Duties And Responsibilities

• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Adhere to standard work processes and contribute to efficiencies and improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Participate in any required training / industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
• Provide exceptional customer-centric service to all internal and external customers.
• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
• Utilize correct tools to efficiently manage concurrent activities.

Required Skills / Experience

• 1 (+) year experience in customer service related profession
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication skills

Required Education / Training / Certifications / Licenses

• Bachelor s Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)

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