Social Media Content Specialist - Overnight Remote US-Based

Merkle Italia; Northern (KY); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Remote work from day one

Sick time

Flexible time off

Medical benefits

Dental benefits

Vision benefits

Job summary

ICUC is seeking a remote Content Specialist to moderate and respond to comments across clients' social channels. You’ll write engaging content, maintain brand voice, and help keep online communities safe and respectful.

You must be able to work overnights (12AM–8AM CT) or days (8AM–4PM CT) or evenings (4PM–12AM CT), with weekends as needed. This is a 100% remote role with opportunities to work with global brands.

Qualifications

• Excellent written English with cultural awareness.
• Experience moderating and engaging on social platforms.
• Ability to tailor writing to different brands/audiences.

Responsibilities

• Moderate and respond to comments across client social channels.
• Write thoughtful, engaging content to spark conversations and drive engagement.
• Ensure online communities are safe, respectful and aligned with guidelines.
• Escalate issues, insights, or trends to internal teams when needed.
• Be an extension of the client brands by understanding tone and audience.

Skills

Strong written English

Social media moderation

Brand voice adaptation

Content writing

Customer service

Tools

Social platforms

Job description

**Job Description:**ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team?If you enjoy social media, have a passion for writing, and know how to connect with people online, we’d love to hear from you.We’re always looking for talented individuals to join our team.We're looking for team members who are available to work a mix of the following shifts: * **Overnights:** **12AM–8AM North American Central Time****AND*** **Days:** 8AM–4PM North American Central Time**OR*** **Evenings:** 4PM–12AM North American Central Time **Please note that the overnight shift is required for this role, as well as either the day or evening shift.** This role requires flexibility to work a variety of shifts, including evenings and weekends. **What You’ll Be Doing:*** Moderating and responding to comments across our clients' social channels using their unique brand voice.* Writing thoughtful, engaging content to spark conversations and drive engagement.* Ensuring online communities are safe, respectful, and aligned with client guidelines.* Escalating issues, insights, or trends to the internal team when needed.* Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience. **What You Bring to the Table:*** Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness* Experience managing social platforms, specifically moderating and engaging* Ability to write for brands and adapt tone for different audiences* Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)* Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)* Strong organizational skills, reliability, and excellent customer service instincts* Access to reliable, high-speed internet suitable for remote work **Why Work With Us:*** 100% remote from day one - and always will be.* Be part of a creative, supportive, and fast-moving team.* Work with exciting global brands.* Contribute to a people-first culture that values authenticity and inclusion. **Additional Information****Vacancy**: Is this posting for the purposes of filling an existing vacancy? [**Y**/N]The hourly pay range for this position is $14.42 - $17.13 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills.From a benefits standpoint, U.S Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.). In regard to eligibility, U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off.**AI Disclosure**: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis.