Social Media Content Specialist - Overnight Remote US-Based

Merkle Italia; Michigan; Remote; USD 41,320,000 - 49,084,000; Full time

Benefits offered by this job

Sick time

Paid time off

Medical benefits

Dental benefits

Vision benefits

Remote work

Job summary

Dentsu is seeking a US-based Content Specialist focused on social media moderation and engagement. This remote role supports global brands from Michigan time zones, delivering on-brand responses and compelling posts while maintaining community safety and policy alignment.

You will adapt tone for diverse audiences, work across multiple platforms, and collaborate with internal teams to identify trends and opportunities. The position is fully remote with flexible shifts.

Qualifications

• Strong written communication skills in English and cultural awareness.
• Experience managing social platforms, especially moderating and engaging.
• Ability to write for brands and adapt tone for different audiences.

Responsibilities

• Moderating and responding to comments across client social channels with brand voice.
• Writing thoughtful content to spark conversations and drive engagement.
• Ensuring online communities are safe and align with guidelines.
• Escalating issues, insights, or trends to internal teams as needed.
• Becoming an extension of clients’ brands, understanding strategy, tone, and audience.

Skills

Written English

Social media management

Brand voice writing

Engagement strategy

Customer service

Tools

Facebook

Job description

Job Description

ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? If you enjoy social media, have a passion for writing, and know how to connect with people online, we’d love to hear from you. We’re always looking for talented individuals to join our team.

Shift Schedule

• Overnights: 12AM–8AM North American Central Time AND Days: 8AM–4PM North American Central Time OR Evenings: 4PM–12AM North American Central Time
• Please note that the overnight shift is required for this role, as well as either the day or evening shift.
• This role requires flexibility to work a variety of shifts, including evenings and weekends.

What You’ll Be Doing:

• Moderating and responding to comments across our clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.
• Escalating issues, insights, or trends to the internal team when needed.
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

What You Bring to the Table:

• Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness.
• Experience managing social platforms, specifically moderating and engaging.
• Ability to write for brands and adapt tone for different audiences.
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs).
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma).
• Strong organizational skills, reliability, and excellent customer service instincts.
• Access to reliable, high-speed internet suitable for remote work.

Why Work With Us:

• 100% remote from day one - and always will be.
• Be part of a creative, supportive, and fast-moving team.
• Work with exciting global brands.
• Contribute to a people-first culture that values authenticity and inclusion.

Additional Information Vacancy:

Vacancy:Is this posting for the purposes of filling an existing vacancy? [Y/N]

The hourly pay rangefor this position is $14.42 - $17.13 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills.

• U.S Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.).
• In regard to eligibility, U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off.

AI Disclosure:[dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail [e-mail] clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.

Location: USA – Remote – Michigan – Eastern Time

Time Type: Full time Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for our work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work