Social Media and Forums Moderator

Exodusrigs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Social Media and Forums Moderator to enhance user engagement and maintain community standards across social media platforms and forums. In this dynamic role, you will monitor user activity, address inquiries, and enforce community guidelines to foster a positive online environment. Your expertise will help shape social media policies and improve user experience, while collaborating closely with marketing and customer service teams. If you are passionate about online communities and possess strong communication skills, this opportunity is perfect for you to make a significant impact.

Qualifications

• 2+ years of experience in social media moderation or customer service.
• Strong knowledge of social media platforms and their guidelines.

Responsibilities

• Monitor social media and forums for compliance with community guidelines.
• Respond to user inquiries and manage user-generated content.

Skills

Communication Skills

Writing and Grammar

Social Media Knowledge

Attention to Detail

Problem-Solving

Education

Bachelor's degree in Marketing

Bachelor's degree in Communications

Job description

Summary:

The Social Media and Forums Moderator is responsible for monitoring, managing, and enforcing community guidelines on social media platforms and online forums to ensure a positive user experience.

Location:

Remote

Terms:

TBD

About Us:

Exodus is a company specialized in manufacturing special and unique travel trailers catering to the market’s needs. To learn more visit: www.ExodusRigs.com

Day-to-day Activities:

We are looking for a highly motivated and experienced Social Media and Forums Moderator to join our team. The primary responsibility of the moderator is to ensure that our social media accounts and online forums are running smoothly and efficiently. This includes monitoring user activity, addressing user complaints, and enforcing community guidelines.

Job Description:

1. Monitor social media accounts and online forums to ensure compliance with community guidelines.
2. Respond to user inquiries, complaints, and comments in a professional and timely manner.
3. Manage and moderate user-generated content, including posts, comments, and messages.
4. Identify and report inappropriate content and/or users to the appropriate team members.
5. Create and implement social media and forum policies, guidelines, and rules.
6. Work closely with the marketing and customer service teams to ensure consistent messaging and branding across all social media platforms and forums.
7. Identify opportunities for engagement and growth on social media platforms and forums.
8. Provide feedback and suggestions to improve the user experience on social media platforms and forums.
9. Analyze social media and forum metrics and provide regular reports to the management team.

Basic Required Qualifications and Education:

1. Strong communication skills with excellent writing and grammar abilities.
2. A minimum of 2 years of experience in social media and forum moderation or customer service.
3. Knowledge of social media platforms and online forums, including their features and rules.
4. Strong attention to detail and ability to identify and resolve issues in a timely and effective manner.
5. Ability to work independently and make decisions in line with organizational policies.
6. Familiarity with legal and regulatory requirements related to social media and forums.
7. Bachelor's degree in marketing, communications, or a related field is preferred.

If you are passionate about social media and online communities and have a keen eye for detail, we would love to hear from you. Apply now to join our dynamic team as a Social Media and Forums Moderator.

Conditions of Employment:

Successful candidates must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check.

Equal Employment Opportunities:

Venture Vehicles, Inc., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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