Social Media and External Communications Manager

Google LLC; Washington (District of Columbia); On-site; USD 171,000 - 247,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off 20 days per year

Sick time 40 hours/year

Maternity leave 28-30 weeks

Baby bonding leave 18 weeks

13 paid holidays per year

Job summary

Google LLC is seeking a Social Media and External Communications Manager to lead hyperlocal social media strategy for Google data centers in U.S. markets, coordinating with a partner agency and Google's CDMs.

You will review content, align messages with Google's narratives on innovation and community benefits, and report KPIs to leadership. Strong writing and cross-functional teamwork are essential.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in communications, public relations, or public affairs, with a focus on social media.

Responsibilities

• Develop and execute a targeted social media strategy for hyperlocal U.S. markets where Google operates data centers.
• Manage the external social media agency and oversee landscape monitoring, paid social, asset production, and community management.
• Review and approve copy, visuals, and engagement strategies to ensure quality and brand consistency.
• Ensure activations align with Google's narratives around innovation, affordability, environmental protection, and community benefits.
• Establish KPIs and real-time sentiment metrics with the agency and report insights to leadership.

Skills

Social media strategy

Public relations

Cross-functional collaboration

Strategic thinking

Attention to detail

Project management

Written communication

Verbal communication

Education

Bachelor's degree

Job description

Social Media and External Communications Manager

Share Social Media and External Communications Manager

Google Mountain View, CA, USA ; New York, NY, USA ; +3 more

X Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; New York, NY, USA; Seattle, WA, USA; San Francisco, CA, USA; Washington D.C., DC, USA.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in communications, public relations, or public affairs, with a focus on social media.

Preferred qualifications:

• Experience working on political campaigns and other large company initiatives that require cross-functional collaboration.
• Effective team player who can meet project deadlines with exceptional attention to detail.
• Ability to think strategically and develop creative comms strategies that drive results.
• Ability to quickly learn about various areas of public policy and the energy industry.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Excellent written and verbal communication skills, with the ability to craft compelling social media messaging and build relationships with key stakeholders.

About the job

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns; engage in face-to-face meetings with commentators and other opinion formers; and develop print and web-based material supporting these campaigns. We're looking for great communicators who can understand complex issues and explain them in person and also via well written, simple blog posts, FAQs, video scripts and more.

As a Social Media Manager managing our local data center campaign efforts, you will define and oversee the overall social media strategy to reach hyperlocal audiences across U.S. markets where Google operates data centers. In this role, you will manage an external social media agency of record to execute comprehensive monitoring, paid social, creative asset production, and community management initiatives across various social media platforms.

Working with Google’s Marketing and the Data Center Brand teams, you will serve as the primary advisor, responsible for reviewing social media content to ensure every touchpoint reinforces Google’s core data center narratives of community-focused outcomes, responsible execution, and economic opportunity. Working cross-functionally across Global Communications and Public Affairs and external partners, you will play a central role in demystifying data centers, cultivating local trust, and communicating Google’s long-term support of the communities we call home. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $171000 - $247000 (USD) + 20% bonus target + equity + benefits.

Learn more about benefits at Google.

• Develop and execute a targeted social media strategy tailored to hyperlocal audiences in U.S. markets across various social media platforms, working closely with our agency of record and Google’s community development managers (CDMs).
• Manage the external social media firm to deliver on landscape monitoring, audits, paid social campaigns, and community communications across channels.
• Review and approve copy, visual assets, and engagement strategies to ensure high quality and brand consistency.
• Ensure all social media activations rigorously align with Google’s narratives around innovation, affordability, environmental protection, and community benefits.
• Establish KPIs and sentiment metrics with the agency, using real-time data to optimize social strategies and report insights to leadership.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.