Social Insights Freelancers

Social Element; Raleigh (NC); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading global social media agency is looking for a Social Insights Freelancer to manage client reporting and support insights projects. Candidates should have at least 4 years of experience in insights roles and be proficient in social listening tools. The role is remote and requires a proactive approach to client development and delivery of projects to a high standard.

Qualifications

• 4+ years experience working in an insights role.
• Experience working for multi-market clients.
• Strong technical experience in social listening tools.

Responsibilities

• Manage reporting programmes for clients.
• Deliver insights projects end-to-end.
• Contribute to proposals and scopes.

Skills

Social listening tools (Talkwalker, Hootsuite, Sprinklr)

Attention to detail

Organizational skills

Time management

Storytelling

Microsoft/Google Suite

Job description

Overview

Where: Remote, either UK or United States based.
Type: Freelance

Join Us at The Social Element! Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. We are looking for Social Insights Freelancers to work on short term projects to support our Insights team across the UK and North America. Whilst we have no immediate needs right now, our business is growing and we need to be ready! We are always on the lookout for talent and would love to connect so we can add you to our talent pool. If you are open to us contacting you from time to time about Insights opportunities then please send us your CV/resume.

What You’ll Do

As a Social Insights Freelancer you will be supporting the Social Insights Team to ensure effective delivery of social media performance reports on client projects.

• Deliver insights projects end-to-end from research design, analysis and visualisation to delivery.
• Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.
• Contribute to proposals and scopes in collaboration with the head of insights and client services teams.

Responsibilities & Qualities

• Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these.
• Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.
• Proactive client development: Support the Client Services Team in identifying opportunities for upselling
• Culture & Tech savvy: Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web), while also staying up to date with platform and social listening vendor changes.

Requirements

• 4+ years experience working in an insights role
• Experience working for multi-market clients
• Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.
• Fantastic attention to detail, organisational and time management skills.
• Honed storytelling skills and comfortable in presenting your work
• Competent in using Microsoft/Google Suite, with a focus on PowerPoint and Excel.
• Bonus: Experience of working on automotive, financial services, retail or travel

The Hiring Process

The hiring process may vary depending on the project but is usually made up of the following stages:

• Intro call – with one of the talent team
• Interview – with Senior Data Analyst and Social Media Insights Manager

Our Diversity, Equality & Inclusion Commitment

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background. We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

How To Apply

If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). Things to include in a cover letter:

• Details of your personal/professional experience in social media and insights
• Why you are interested in being part of our team at The Social Element
• If you would prefer to submit your application in a different format, please feel free to get in touch with us at [e-mail] and we will be happy to assist you in any way we can.

We are excited to receive your application!