Social Impact Coordinator

Lyft; Toronto (OH); Hybrid; USD 53,000 - 67,000; Full time

Benefits offered by this job

Extended health and dental coverage

Mental health benefits

Family building benefits

Child care and pet benefits

Lyft Health Care Savings Account

RRSP plan with company match

Flexible paid time off for salaried; 3

Paid time off for hourly; 15 days + 1/

20 weeks paid parental leave

Subsidized commuter benefits

Job summary

Lyft is seeking a Social Impact Specialist based in Toronto to bridge strategy and policy operations. You will coordinate national and local programs across the US and Canada, engaging with partners and managing data, budgets, and communications.

A strong cross-functional mindset and experience in social impact are essential for this hybrid in-office role. You’ll work with internal teams to execute programs, manage ride code sponsorships, and develop briefs and materials.

Qualifications

• 2–3+ years of experience in project management, corporate social impact, non-profits, policy operations, or related coordination roles.
• Excellent written and verbal communication; ability to lead meetings and synthesize updates clearly.
• Experience with national and local programs and cross-border collaboration; French proficiency is a plus.
• Strong data, budgeting, and financial analysis skills.
• Proficiency with Google Workspace and project-management tools.

Responsibilities

• Support execution of Core Social Impact programs and partner engagement.
• Create strategies, playbooks, and toolkits for teams to coordinate with broader plans.
• Lead external partnerships with Canadian and international non-profits.
• Facilitate ride code budgeting, creation, tracking, and sponsorships.
• Maintain centralized tracking and coordinate with procurement, accounting, and legal.
• Manage data collection systems to gather metrics and stories from partners.
• Prepare agendas, notes, and action items; develop communications and briefs.
• Support Sustainability contracts and invoicing as needed.

Skills

Project management

Corporate social impact

Policy operations

Cross-functional communication

Regional knowledge (Canada/US)

Data management

Budget analysis

Technical toolkit

Tools

Google Workspace

Slack

Jira

Mode

Oracle

Excel

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft’s Social Impact team exists to bring our values to life outside of the walls of Lyft’s offices. In particular, the team focuses on finding ways to use transportation—Lyft’s superpower—to increase access and opportunity for all.

We’re searching for a motivated, highly organized self-starter to join our Policy team as a Social Impact Specialist based in Toronto, ON. Reporting to the Senior Manager, Social Impact, this role serves as an essential bridge between social impact strategy and tactical policy operations. We need a team player who is ready to roll up their sleeves, think critically about what impact means, oversee the intersection of national and local programs across the US, Canada, and beyond, and ensure smooth day-to-day coordination across our initiatives.

Responsibilities:

• Program Execution & Community Engagement
  • Support the execution of Core Social Impact programs (e.g., Round Up & Donate, Jobs Access, Disaster Response, and more).
  • Act as a bridge between Social Impact and relevant stakeholders by creating and communicating strategies, playbooks, and toolkits for teams to coordinate with broader plans.
  • Support and lead external partnerships with Canadian and international non-profit organizations
• Ride Code & Sponsorship Management
  • Facilitate ride donation programs with partner organizations to ensure successful budgeting, ride code creation, and tracking.
  • Oversee the internal operational process to request, approve, generate, and monitor "ride codes" for third-party event sponsorships and social impact initiatives.
  • Maintain a centralized tracking system for ride code requests and usage to ensure consistency, proper utilization, and execution of best practices.
  • Establish strong cross-functional relationships with the procurement, accounting, and legal teams as needed to execute contracts and procurement efficiently.
• Project Coordination & Data Management
  • Manage and maintain data collection systems to gather metrics and stories from partners and programs.
  • Schedule meetings, prepare agendas, take detailed notes, and track action items using shared project management tools.
  • Develop briefing materials, presentations, internal memos, and external communications (e.g., drafts for blog posts or website info).
  • Support Sustainability team with contracts and invoicing, as well as project management as needed.

Experience:

• Experience: 2–3+ years of experience in project management, corporate social impact, non-profits, policy operations, or a highly related coordination role.
• Cross-Functional Communication: Excellent written and verbal communication skills. Proven ability to lead meetings, facilitate conversations with internal/external executives, and synthesize complex updates clearly.
• Regional Knowledge: Experience working at both a national and local level (e.g., managing local Canadian affiliates or chapters of a broader organization). French proficiency is a plus.
• Data & Budget Savvy: High proficiency in spreadsheets, data management, and basic financial analysis (e.g., tracking large budgets, invoicing, and reporting).
• Technical Toolkit: Expert in Google Workspace (Docs, Slides, Sheets, Calendar, Gmail). Proficiency with tools like Slack, Oracle, Jira, Mode, or similar project management systems is strongly preferred.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biology, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD 74,500 - CAD 94,250, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.