Social Content & Community Lead

Harvey; New York (NY); On-site; USD 112,000 - 154,000; Full time

Job summary

Harvey is seeking a Social Content and Community Manager to shape Harvey’s presence across channels. You will craft posts, manage conversations, and ensure a consistent Harvey voice across owned channels and employees’ networks.

You’ll own day-to-day community management, respond to DMs and comments, and guide escalation to the right teams. The role emphasizes fast writing, thoughtful listening, and proactive engagement at scale.

Qualifications

• 3+ years in social content, community management, or a similar role.
• Exceptional short-form writing and editorial judgment.
• Hands-on experience managing a brand's social inbox and online communities.
• Strong organization and ability to manage a high volume of conversations.

Responsibilities

• Write scroll-stopping copy for Harvey's owned channels (LinkedIn, Instagram, X, and emerging platforms).
• Write copy for employee and advocacy channels to power company amplification.
• Turn launches into channel-native posts, threads and replies across audiences.
• Collaborate with Social Manager to plan, draft, and deliver social content.
• Maintain a steady content calendar balancing campaigns with real-time posts.
• Own the social inbox: monitor and respond to DMs, comments, and mentions.
• Build and maintain response guidelines and saved replies for consistency.
• Set up triage paths and route issues to internal teams, closing the loop.
• Moderate communities and enforce guidelines, handling spam and negativity.
• Engage with relevant conversations to grow Harvey's profile and relationships.
• Run social listening and share insights with teams.
• Act as first line of defense on brand safety.
• Track content performance and community health; report insights.
• Use data to sharpen content and response approach over time.
• Share recurring themes to inform strategy.

Skills

Exceptional short-form writing

Brand voice consistency

Managing brand social inbox

Community moderation

Real internet culture sense

Cross-functional collaboration

Experience with social tools

Crisis/issues management on social

Tools

Sprout Social

Hootsuite

Brandwatch

Job description

Harvey is seeking a Social Content and Community Manager to shape Harvey’s presence across channels. You will craft posts, manage conversations, and ensure a consistent Harvey voice across owned channels and employees’ networks.

You’ll own day-to-day community management, respond to DMs and comments, and guide escalation to the right teams. The role emphasizes fast writing, thoughtful listening, and proactive engagement at scale.