Social Content and Community Specialist.

Dartmouth College; Hanover (NH); Hybrid; USD 53,800 - 67,300; Full time

Job summary

Dartmouth College seeks a Social Content and Community Specialist to create and publish content for our flagship social channels. You will write, design, and edit posts, carousels, and Stories while helping shape the institution’s voice.

The role combines content production (~60%) with active community management and social listening (~40%), reporting to the Director of Social Strategy and collaborating with campus partners.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience plus 2+ years of relevant experience.
• Proven ability to produce content for social media with strong writing and visuals.

Responsibilities

• Create static and written content for flagship channels and manage visual assets.
• Contribute to content calendar planning and editorial brainstorms.
• Engage with audiences and monitor sentiment across platforms.
• Prepare social listening summaries and provide insights for reporting.

Skills

Content production

Copywriting

Graphic design

Community management

Social listening

Brand voice

Attention to detail

Sprout Social

Hootsuite

Communication

Diversity & inclusion

Education

Bachelor's degree or equivalent

Tools

Canva

Adobe Creative Cloud

Figma

Job description

Position Information

Posting date: 07/08/2026

Closing date: Open Until Filled

Position Number: 1126831

Position Title: Social Content and Community Specialist

Hiring Range: $53,800 - $67,300

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Schedule: Generally 8-5, occasional nights and weekends for institutional events

Location: Hanover, NH – 7 Lebanon Street, Hanover NH – and remote home office as negotiated with supervisors

Remote Work Eligibility: Hybrid

Term Position: No

Grant Funded: No

Position Purpose

The Social Content and Community Specialist creates content for and engages with audiences on Dartmouth’s flagship social media channels. Reporting to the Director of Social Strategy and Digital Engagement, this role combines hands‑on content production (~60%) with community management and social listening (~40%).

The Specialist writes, designs, and produces static and written content for Dartmouth’s institutional accounts, manages day‑to‑day community engagement across platforms, and serves as the team’s eyes and ears on online conversations. Day‑to‑day editorial direction comes from the Associate Director of Social Media.

This is a creative, audience‑facing role for someone fluent in the rhythms of social media, who writes well and wants to help shape how a major institution shows up on platforms where its audiences spend their time.

Required Qualifications – Education & Experience

Bachelor’s degree or equivalent combination of education and experience, plus 2 or more years of relevant experience (or equivalent).

Required Qualifications – Skills, Knowledge and Abilities

• Demonstrated experience producing content for social media platforms, with a portfolio that reflects strong writing and visual sensibility.
• Strong copywriting skills, including the ability to write in a defined institutional voice across platforms with different tones and conventions.
• Working knowledge of design tools such as Canva, Adobe Creative Cloud, or Figma sufficient to produce graphics, carousels, and Stories.
• Experience managing community engagement on social platforms, including responding to comments, direct messages, and mentions.
• Familiarity with social listening tools and approaches, and the ability to identify trends, sentiment shifts, and emerging issues.
• Sound judgment in determining what to elevate, what to respond to, and how to represent an institutional voice in public‑facing interactions.
• Strong attention to detail and willingness to take ownership of small tasks that add up to a polished public presence.
• Familiarity with social media management platforms such as Sprout Social, Hootsuite, or similar.
• Strong written and verbal communication skills.
• Commitment to fostering an inclusive and diverse environment.

Preferred Qualifications

• Experience in higher education, nonprofit communications, or a comparably mission‑driven organization.
• Experience collaborating with photographers, videographers, or designers to package content for social.
• Familiarity with reporting on social media performance and using analytics to inform content choices.

Key Accountabilities

Content Production (60%)

• Creates static and written content for flagship channels, including post copy, carousels, graphics, Stories, and thread‑based content.
• Sources and produces visual assets in collaboration with MPG videographers, designers, and campus photographers; occasionally captures photo and video content for time‑sensitive moments where dedicated support is not available.
• Contributes to content calendar planning and editorial brainstorms.
• Supports campaign execution and high‑profile institutional moments as needed – sometimes beyond normal working hours.

Community Engagement and Social Listening (40%)

• Manages community engagement across platforms by responding to comments, direct messages, and mentions in Dartmouth’s institutional voice.
• Monitors social platforms daily for community sentiment, student voices, trending topics, and real‑time moments.
• Compiles regular social listening summaries – including daily AM/PM sentiment updates, trending conversations, and notable community moments – for the Associate Director and Director.
• Prepares social listening data and insights for broader reporting needs, including contributions to board reports and institutional communications, in partnership with the Data Analyst for Web and Social Media and the Associate Director.
• Flags risks, opportunities, and emerging issues to the Associate Director and Director for rapid response, and maintains ongoing awareness of the broader conversation happening about Dartmouth across platforms.

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.

Other Job Details

Is driving a vehicle an essential function of this job? Yes