Social & Community Moderator Specialist - (Remote)

Fanatics; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

Fanatics seeks a Social & Community Moderator Specialist (Remote) to grow and deepen its presence across Discord, Reddit, X, Facebook Groups, and other forums. You will manage day-to-day programming, moderation, and participation to convert audiences into engaged communities.

You’ll help develop a holistic community strategy around sportsbook, prediction markets, and casino, driving fans to engage beyond individual products or campaigns.

Qualifications

• 3–5+ years of experience in social media, community management, social programming, or a related field.
• Hands-on experience managing or growing communities across platforms such as Discord, Reddit, X, Facebook Groups, or similar online communities.
• A deep understanding of sports culture, sports fans, betting culture, internet culture, and how communities behave online.
• A strong instinct for what makes people participate in a conversation and the ability to turn that into programming.
• Experience with social moderation, guidelines, escalation processes, and fast-moving environments.
• Strong written communication skills and ability to adapt brand voice across platforms.
• Proactive, highly collaborative and able to operate independently in a fast-paced environment.
• Strong organizational skills to manage multiple programs and initiatives.
• Genuine passion for sports and 24/7 curiosity about what fans are talking about online.

Responsibilities

• Own day-to-day community programming across Discord, Reddit, X, Facebook Groups, and other spaces.
• Maintain an always-on community calendar spanning conversations, activations, AMAs, giveaways, and tentpoles.
• Be an active participant in online sports communities and join conversations beyond broadcasting content.
• Moderate Fanatics-owned communities, establishing a welcomingFanatics voice.
• Identify conversations and trends and turn them into timely programming and content opportunities.
• Develop community-first tactics to support major moments, campaigns and launches.
• Create recurring community franchises and experiences to drive engagement.
• Bridge between Fanatics and the sports community to surface sentiment and opportunities.
• Collaborate with Marketing, Brand, Product, CRM, VIP, Responsible Gaming and others to reflect community perspectives.
• Track community health, engagement, and growth to improve programming.
• Identify and test new platforms and opportunities for Fanatics Sports & Casino.

Skills

Social media management

Community programming

Discord

Reddit

X

Facebook Groups

Content moderation

Sports culture knowledge

Strong written communication

Tools

Discord moderation tools

Social listening tools

Job description

Social & Community Moderator Specialist - (Remote)

New York, NY, United States

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Job Summary

We’re looking for a sports-obsessed, internet-native Social & Community Specialist to help grow and deepen Fanatics Sports & Casino’s presence across the social community forums where sports fans spend their time.

This role will serve as a key member of the Organic Social team, with a focus on Discord, Reddit, X, Facebook Groups, and other emerging community platforms. You’ll be responsible for the day-to-day management, moderation, programming, and participation that turn audiences into active communities.

As Fanatics brings sportsbook, prediction markets, and casino together in one all-in-one experience, you’ll help develop a holistic community strategy that gives fans more reasons to engage with the brand beyond individual products or campaigns.

You’ll be equal parts community operator, social programmer, moderator, and sports fan — identifying conversations worth joining, creating programming that gets people talking, and bringing valuable insights back to the broader business.

What You’ll Do

• Own day-to-day community programming across Discord, Reddit, X, Facebook Groups, and other relevant community spaces.
• Develop and maintain an always-on community calendar spanning conversations, recurring programs, activations, AMAs, giveaways, cultural moments, and sports tentpoles.
• Be an active and authentic participant in online sports communities, joining conversations rather than simply broadcasting content.
• Moderate and manage Fanatics-owned communities, helping establish a welcoming, engaging, and distinctly Fanatics voice.
• Identify emerging conversations, trends, memes, fan behaviors, and community moments and turn them into timely programming and content opportunities.
• Develop community-first tactics to support major sports moments, campaigns, product launches, promotions, and tentpole events.
• Create recurring community franchises and experiences that give fans a reason to return and participate.
• Serve as a bridge between Fanatics and the sports community, surfacing fan sentiment, feedback, trends, and product opportunities to internal teams.
• Partner with the broader Organic Social team to translate community conversations and insights into content across social platforms.
• Collaborate cross-functionally with Marketing, Brand, Product, CRM, VIP, Responsible Gaming, and other teams to incorporate community perspectives into broader initiatives.
• Track community health, engagement, growth, and participation and use those insights to continuously improve programming.
• Help identify and test new platforms, communities, and emerging opportunities where Fanatics Sports & Casino can authentically participate.

What You Bring

• 3–5+ years of experience in social media, community management, social programming, or a related field, preferably within sports, sports betting, gaming, entertainment, or media.
• Hands-on experience managing or growing communities across platforms such as Discord, Reddit, X, Facebook Groups, or similar online communities.
• A deep understanding of sports culture, sports fans, betting culture, internet culture, and how communities behave online.
• A strong instinct for what makes people participate in a conversation — and the ability to turn that instinct into compelling community programming.
• Experience with social moderation, community guidelines, escalation processes, and managing conversations in fast-moving environments.
• Strong written communication skills and the ability to adapt the brand voice to different platforms and communities.
• A proactive, highly collaborative approach and the ability to operate independently in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple community programs, conversations, and initiatives simultaneously.
• A genuine passion for sports and a 24/7 curiosity about what fans are talking about online.

Additional Requirements

• Willingness to travel occasionally for events, activations, and team offsites.
• Must be comfortable working nights, weekends, and non-traditional hours as needed around major sporting events and tentpoles.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$80,000 - $100,000 USD

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