Social Commerce Manager

Jobtailor; California (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking an Account Manager to drive success on TikTok Shop for multiple brands. You will own client relationships, develop data-driven strategies, and align marketing objectives with performance metrics.

Work with internal teams and creators to optimize campaigns, provide insights, and ensure client KPIs are met. A strong communicator with e-commerce experience will thrive in this role.

Qualifications

• 3–5 years in account management within e-commerce or marketplace environments.
• Understanding of TikTok Shop features and best practices.
• Experience with other marketplaces such as Amazon, Walmart and eBay is acceptable.
• Strong ability to analyze data and drive strategy for client outcomes.
• Excellent verbal and written communication with clients and internal teams.
• Proven ability to manage multiple accounts and projects simultaneously.

Responsibilities

• Own a book of business of clients and devise their marketplace strategy on TikTok Shop.
• Build and manage relationships with multiple brand partners and understand their goals.
• Develop data-driven analyses and consultative recommendations aligned with brand goals.
• Quantify opportunities and present clear recommendations to clients.
• Deliver strategic and customer service support to ensure client KPIs are met.
• Communicate with internal stakeholders and present solutions to grow the business.
• Monitor industry trends and innovative approaches in social commerce.
• Analyze account performance and recommend improvements to listings and campaigns.
• Collaborate with clients to implement tailored TikTok Shop strategies.
• Prepare and present regular performance reports and insights.

Skills

Account Management

Data Analysis

Client Communication

TikTok Shop Strategy

E-Commerce Experience

Tools

TikTok Shop

Amazon

Walmart

eBay

Job description

• Own a book of business of clients and devise their marketplace strategy on TikTok Shop
• Build and manage relationships with multiple brand partners and understand their business challenges, marketing objectives, and success metrics
• Develop data-driven analyses and consultative recommendations aligned with brand goals
• Quantify high-impact opportunities and present clear recommendations to clients
• Deliver strategic and customer service support to ensure client KPIs are met
• Communicate with key internal stakeholders and present solutions-oriented approaches to grow the business
• Monitor industry trends and innovative approaches within social commerce
• Monitor and analyze account performance and recommend improvements to product listings, campaigns, affiliate outreach, and marketplace presence
• Collaborate with clients to develop and implement tailored TikTok Shop strategies
• Prepare and present regular performance reports and insights covering metrics, trends, and improvement areas
• Work with TikTok Content Creators, a Marketplace Operations Specialist, and other TikTok Shop Account Managers under the Director of Partnerships for TikTok Shop

Requirements

• 3-5 years in account management, with specific experience in e-commerce or marketplace environments
• Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance
• Experience with other marketplaces such as Amazon, Walmart, and eBay is also acceptable
• Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes
• Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams and present complex information clearly and persuasively
• Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results
• Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction

Core Competencies

Demonstrates expertise in account management within e-commerce environments, particularly with TikTok Shop, while leveraging data analysis to drive strategic recommendations and enhance client outcomes. Strong communication and organizational skills are essential for managing multiple accounts and delivering high-quality results.

Highest-signal resume keywords

• Account Management
• E-Commerce Experience
• Data Analysis
• Client Communication
• TikTok Shop Strategy

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Marketplace Strategy
• Performance Metrics
• Client KPIs
• Consultative Recommendations

Soft Skills

• Verbal Communication
• Written Communication
• Organizational Skills
• Problem-Solving
• Relationship Management

Industry Keywords

• Social Commerce
• Marketplace Trends
• Affiliate Outreach
• Client Satisfaction
• Performance Improvement

Tools & Technologies

• TikTok Shop
• Amazon
• Walmart
• EBay