Social Care Coordinator Hybrid

Epicured, Inc.; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k)

Paid Time Off (PTO)

Employee meal discounts

Professional growth opportunities

Job summary

A healthcare organization in New York is seeking a Social Care Coordinator to assist Medicaid members by coordinating referrals and providing care navigation services. This role requires managing high-volume communications in a fast-paced environment, with strong emphasis on organizational and communication skills. The ideal candidate will have experience in a virtual contact center, be detail-oriented, and preferably bilingual in English and Spanish. Comprehensive benefits and hourly pay between $20.00 and $22.00 are offered.

Qualifications

• Experience working in a virtual contact center environment.
• Familiarity with NYS Medicaid and Social Care Networks.
• Ability to manage high-volume interactions.

Responsibilities

• Manage member communications in a contact center environment.
• Conduct referral intake and eligibility screening.
• Support completion of non-clinical assessments.

Skills

Communication skills

Organizational skills

Detail-oriented

Bilingual (English/Spanish)

Education

High school diploma or GED equivalent

Associate’s or bachelor’s degree

Tools

Five9 contact center software

Job description

Why Epicured?

Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions.

By joining our team, you will play a critical role in advancing Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs.

Role Overview

Epicured is seeking a Social Care Coordinator to support Medicaid members through referral coordination, screening, and care navigation services within the Social Care Network (SCN).

Reporting to the SVP of Customer Service, this role is responsible for managing high-volume inbound and outbound call center activity, coordinating referrals, supporting member assessments, and ensuring seamless engagement in Epicured’s nutrition services.

This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people navigate healthcare services, and is detail-oriented with strong communication skills.

Key Responsibilities

• Manage inbound and outbound member communications within a virtual Five9 contact center environment (phone and email) in accordance with established service levels and quality standards
• Conduct referral intake and eligibility screening aligned with NYS 1115 Waiver and DOH guidelines
• Schedule and support completion of non-clinical assessments and ensure timely follow-up
• Provide navigation to medically tailored nutrition services and other HRSN supports
• Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners
• Maintain accurate, timely, and compliant documentation within the SCN platform and internal systems
• Support closed-loop referral processes, including tracking, follow-up, and confirmation of service delivery
• Respond to member inquiries related to services, participation, and billing coordination
• Adhere to all applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards

Qualifications

• High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred.
• Experience working in a virtual contact center environment (Five9 preferred)
• Familiarity with NYS Medicaid, Social Care Networks (SCNs), and HRSN frameworks preferred
• Strong communication, documentation, and organizational skills
• Ability to manage high-volume interactions in a compliance-driven environment
• Bilingual (English/Spanish) preferred

Preferred Qualifications

• Experience in healthcare, care coordination, or patient navigation.
• Language skills preferred (Spanish, French, Hindi, Georgian, Cantonese, or Mandarin Chinese).
• Familiarity with Medicaid programs, social determinants of health (SDOH), or Section 1115 Waiver initiatives.
• Priority will be given to applicants with a Community Health Worker or Licensed Clinical Social Worker qualification.

Compensation & Benefits

• Hourly Rate: $20.00–$22.00/hour (based on experience)
• Benefits include:
  • Health, Dental, and Vision Insurance
  • 401(k)
  • Paid Time Off (PTO)
  • Employee meal discounts
  • Professional growth opportunities within Epicured’s expanding healthcare engagement team

Equal Employment Opportunity

Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

Apply via job board, should you have any questions please feel free to email [e-mail].