Social Care Coordinator

School Result; United States; Remote; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee meal discounts

Professional growth opportunities

Job summary

A healthcare services organization seeks a Social Care Coordinator. This remote position requires managing member communications, conducting eligibility screenings, and supporting healthcare navigation in compliance with Medicaid guidelines. Ideal candidates possess strong communication and organizational skills and preferably have experience in virtual contact centers. The role offers competitive pay ($20-$22/hour) along with various benefits including health insurance and professional growth opportunities.

Qualifications

• Experience in a virtual contact center.
• Ability to manage high-volume interactions in compliance-driven settings.
• Experience in healthcare, care coordination, or patient navigation.

Responsibilities

• Manage inbound/outbound member communications via Five9 contact center.
• Conduct referral intake and eligibility screening.
• Provide navigation to nutrition services and supports.

Skills

Strong communication

Documentation skills

Organizational skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Associate’s or bachelor’s preferred

Tools

Five9 contact center

Job description

Epicured, Inc. is seeking aSocial Care Coordinator to support Medicaid members through referral coordination, screening, and care navigation services within the Social Care Network (SCN). This is a remote, full-time role offering competitive pay, benefits, and professional growth opportunities.

• Job Title: Social Care Coordinator
• Company: Epicured, Inc.
• Location: Remote (United States)
• Salary: $20–$22/hour (based on experience)
• Contract Type: Full-Time
• Benefits: Health, dental, vision insurance, 401(k), paid time off, employee meal discounts, professional growth opportunities

About Epicured

Epicured is on a mission to combat and prevent chronic disease by translating scientific research into medically tailored food solutions. Our evidence-based approach combines clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions.

This role supports Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program, helping members with unmet nutrition and social care needs.

Role Overview

You will manage high-volume inbound and outbound communications, coordinate referrals, support member assessments, and ensure seamless engagement in Epicured’s nutrition services. This role is ideal for someone detail-oriented, empathetic, and comfortable navigating healthcare services in a compliance-driven environment.

Key Responsibilities

• Manage inbound/outbound member communications via Five9 contact center (phone/email)
• Conduct referral intake and eligibility screening per NYS Medicaid guidelines
• Schedule and support completion of non-clinical assessments
• Provide navigation to nutrition services and HRSN supports
• Coordinate referrals across internal teams, CBOs, and SCN partners
• Maintain accurate documentation in SCN platform and internal systems
• Support closed-loop referral processes (tracking, follow-up, confirmation)
• Respond to member inquiries regarding services and billing coordination
• Adhere to Medicaid, HIPAA, and NYS DOH compliance standards

Candidate Requirements

• High school diploma or GED (associate’s or bachelor’s preferred)
• Experience in a virtual contact center (Five9 preferred)
• Strong communication, documentation, and organizational skills
• Ability to manage high-volume interactions in compliance-driven settings

Preferred

• Bilingual (English/Spanish) or other languages (French, Hindi, Georgian, Cantonese, Mandarin)
• Experience in healthcare, care coordination, or patient navigation
• Familiarity with Medicaid, SDOH, or Section 1115 Waiver initiatives
• Community Health Worker or Licensed Clinical Social Worker qualification
• $20–$22/hour
• Health, dental, and vision insurance
• Paid time off (PTO)
• Employee meal discounts
• Professional growth opportunities

How to Apply

Apply via indeed or send inquiries to [e-mail]. Submit your CV highlighting your contact center experience, healthcare navigation skills, and language proficiency.