Social Analytics and Escalations Manager, YouTube Operations

Google; Los Angeles (CA); On-site; USD 110,000 - 157,000; Full time

Job summary

An innovative industry leader is seeking a Social Analytics and Escalations Manager to enhance YouTube's operations. This exciting role involves analyzing social media data, managing escalations, and crafting communication strategies. You will collaborate with the Global Communications & Public Affairs team to counter misinformation and develop impactful campaigns. With a focus on utilizing advanced social analytics tools, your contributions will significantly shape public perception and engagement. If you are passionate about media relations and possess strong communication skills, this is a perfect opportunity to make a difference in a dynamic environment.

Benefits

Equity

Comprehensive Benefits

Flexible Work Hours

Qualifications

• 4 years of experience in public relations, media relations, or communications.
• Experience with social analytics tools and customer support.

Responsibilities

• Analyze social media data and manage escalations for YouTube operations.
• Create communication plans and synthesize social data into reports.

Skills

Public Relations

Media Relations

Social Media Analysis

Communication Skills

Education

Bachelor's Degree

Tools

Brandwatch

Sprinklr

Netbase

Meltwater

Job description

Social Analytics and Escalations Manager, YouTube Operations

Join to apply for the Social Analytics and Escalations Manager, YouTube Operations role at Google.

This role involves analyzing social media data, managing escalations, and supporting YouTube's operations by leveraging social analytics tools such as Brandwatch, Sprinklr, Netbase, or Meltwater. You will work cross-functionally within the Global Communications & Public Affairs team to communicate with journalists, develop campaigns, and counter misinformation. Responsibilities include creating communication plans, synthesizing social data into reports, and representing the business externally.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in public relations, media relations, or communications.
• Experience in social media or customer support.
• Experience with social analytics tools (e.g., Brandwatch, Sprinklr, Netbase, Meltwater).

Preferred qualifications:

• Experience writing boolean logic and synthesizing social data into executive reports.
• Experience in real-time social monitoring/alerting workflows and brand crisis reporting.
• Excellent verbal and written communication skills.

Additional details: The role is full-time, based in San Bruno or Los Angeles, with a US salary range of $110,000-$157,000 plus bonus, equity, and benefits. Responsibilities include representing a product or business area, supporting agency collaborations, responding to editorial inquiries, creating communication materials, and analyzing business performance.

Google is an equal opportunity employer and provides accommodations for applicants with disabilities. Learn more about benefits and policies on Google's website.