SOC (Systems Operations Control) Duty Manager

Sun Country Airlines; Minneapolis (MN); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Dental and vision

Health plans (PPO and high-deductible)

Health Savings Accounts

Dependent Care

Free standby travel and discounted air

401(k) match

Paid Time Off

Paid holidays

Life and AD&D Insurance

Employee Assistance Program

Fitness incentive

Job summary

Sun Country Airlines is hiring a Systems Operation Control Duty Manager to lead the System Operations Center, ensuring safe, coordinated, and compliant operations with strong leadership in a fast-paced setting.

Requirements include 3–5 years in airline operations and SOC experience, excellent communication, and ability to work under pressure. Base pay is $90,000 USD annually with onsite work in Minneapolis or Las Vegas and a comprehensive benefits package.

Qualifications

• 3-5 years of airline operations experience.
• Previous SOC experience (Duty Manager, Dispatcher, Crew Schedule Supervisor).
• Excellent communication skills, both verbal and written.
• Ability to work effectively with minimal supervision in stressful situations.
• Superior multi-tasking skills.
• Proficiency in Microsoft Office.
• Ability to work effectively in a team environment.

Responsibilities

• Proactively and effectively manage the daily flight operations within the System Operations Control Center to ensure the daily operations are conducted in the most efficient manner, while ensuring safety and compliance requirements and customer satisfaction.
• Maximize utilization of our fleet and synergistic lines of business by coordinating with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders on cancellations, consolidations, special stops, delays, ferry flights, and other matters of day-to-day operations.
• Provide the tactical operational oversight necessary to achieve company determined safety, on time performance, and customer satisfaction goals.
• Monitor the short-term schedule to verify that the aircraft are routed in an efficient and effective manner based on route requirements and technical operation’s needs.
• Develop and implement disruption recovery plans during abnormal operations and delay situations, which are focused on safety, customer needs, and customer satisfaction.
• Process daily operation reports.
• Ensure compliance with all delay checklists.
• Communicate and coordinate operational irregularities to appropriate departments.
• Facilitate daily and irregular operation calls when appropriate.
• Seek availability of carriers to provide sub-service when necessary; updates and maintains sub-service database.

Skills

Airline operations experience

SOC experience

Communication skills

Multi-tasking

Teamwork

Tools

Microsoft Office

Job description

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a SOC Duty Manager you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

SOC Duty Manager Overview

Sun Country Airlines is seeking a Systems Operation Control Duty Manager position to be responsible for managing the System Operations Center to ensure operations are conducted in a safe, coordinated, and cohesive fashion, while maintaining full compliance with applicable government regulations, labor contracts, and company policies & procedures.

Essential Roles and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proactively and effectively manage the daily flight operations within the System Operations Control Center to ensure the daily operations are conducted in the most efficient manner, while ensuring safety and compliance requirements and customer satisfaction.
• Maximize utilization of our fleet and synergistic lines of business by coordinating with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders on cancellations, consolidations, special stops, delays, ferry flights, and other matters of day-to-day operations.
• Provide the tactical operational oversight necessary to achieve company determined safety, on time performance, and customer satisfaction goals.
• Monitor the short-term schedule to verify that the aircraft are routed in an efficient and effective manner based on route requirements and technical operation’s needs.
• Develop and implement disruption recovery plans during abnormal operations and delay situations, which are focused on safety, customer needs, and customer satisfaction.
• Process daily operation reports.
• Ensure compliance with all delay checklists.
• Communicate and coordinate operational irregularities to appropriate departments.
• Facilitate daily and irregular operation calls when appropriate.
• Seek availability of carriers to provide sub-service when necessary; updates and maintains sub-service database.
• Assist sales with flight times, performance, aircraft/crew routings, flight numbering, and customer contact and flight coordination.
• Primary liaison to charter operators and government agencies regarding aircraft delays.
• Demonstrate solid leadership skills in a fast-paced environment by remaining focused, calm, and even-tempered.
• Any other duties assigned by management.

Required Qualifications

• 3-5 years of airline operations experience
• Previous SOC experience (Duty Manager, Dispatcher, Crew Schedule Supervisor)
• Excellent communication skills, both verbal and written
• Ability to work effectively with minimal supervision in stressful situations
• Superior multi-tasking skills
• Proficiency in Microsoft Office
• Ability to work effectively in a team environment

Compensation

Pay range: $90,000 USD annually. This is the base compensation hiring range for this role.

Classification

Full-Time, Exempt

Work Location

Minneapolis, MN (onsite) or Las Vegas, NV (onsite)

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.