SOC Sergeant: CPChem Pasadena

Ultipro; Pasadena, Houston (TX, TX); Sur place; USD 54 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k Retirement Plan

Short-term disability

Résumé du poste

Denali Universal Services is seeking a SOC Sergeant to supervise and participate in on-site security operations. The role combines hands-on security work with supervisory duties across the shift, including incident response, monitoring CCTV and access control, and coordinating emergency responses.

Ideal candidates have prior security or related experience, strong communication skills, and the ability to work calmly under pressure.

Qualifications

• Minimum 18 years of age.
• High school diploma or equivalent.
• 2 years of prior military, law enforcement, corrections, or private security experience.
• Proficiency in electronic security management applications including Microsoft Office, Video, Access Control, and Alarm Management.
• Knowledge of communications and dispatch operations.
• Valid driver's license.
• State Unarmed Security Officer License or able to obtain.
• TWIC or ability to obtain prior to
• Able to proficiently speak, read, understand and write English.
• Strong communication and customer service skills.
• Ability to handle crisis situations calmly and effectively.
• Maturity of judgement and behavior.
• Ability to lead with professionalism, respect and integrity at all times.
• Strong decision making and incident/event management skills.
• Must complete a criminal background investigation, drug screen, and a post-offer physical.

Responsabilités

• Understand and execute post orders including enforcement of client and company policies, rules and regulations.
• Guard property against damage, fire, theft, and illegal or unauthorized entry.
• Perform security/console and emergency response duties in accordance with site-specific procedures and SOPs.
• Monitor the client’s access control system and control center equipment to protect assets and personnel.
• Monitor CCTV activity and respond to site alarms.
• Maintain and report on the status of electronic equipment.
• Manage emergency call and dispatch emergency personnel.
• Communicate effectively over phone or radio channels.
• Respond to incidents calmly and resolve problems.
• Complete forms/logs and documentation accurately and timely.
• Oversee security operations on site and supervise shift team.
• Provide security-related customer service and emergency response activities.
• Maintain professional appearance and dress code.
• May serve as patrol/post or console officer as needed.
• Report accidents and injuries promptly.
• Attend safety meetings and training.
• Maintain regular attendance and flexible schedule.

Connaissances

Security supervision

Crisis management

Communication skills

English proficiency

Formation

High school diploma or equivalent

Outils

Microsoft Office

Video surveillance

Access control

Alarm management

Description du poste

Under the supervision of the Security Captain, the SOC Sergeant provides security and protection of work site(s), personnel, and assets at the assigned job site. This is a working supervisor hybrid role that combines supervisory responsibilities with hands-on work within a security team.

Key job functions include but are not limited to monitoring and responding to security incidents in accordance with established procedures; monitoring surveillance cameras, alarm systems, access control systems, and other security technologies, as well as analyzing security alerts and reports. Additionally, the SOC Sergeant provides first line supervision to security officers on shift, may issue duty and post assignments, and make timely required notifications. The SOC Sergeant performs administrative duties such as writing incident reports/shift journals, timekeeping, and maintaining the shift log and other confidential/sensitive documentation.

The position is a key contributor to the security operations team in the event of a crisis/emergency that would threaten the safe and secure business operations. Verbal communication skills and the ability to appropriately respond to emergency situations are critical.

The general responsibilities of the position include those listed below, but the company may identify other duties of the position based on business or client needs.

REQUIRED QUALIFICATIONS

• Minimum 18 years of age
• High school diploma or equivalent
• 2 years of prior military, law enforcement, corrections, or private security experience.
• Proficiency in electronic security management applications including Microsoft Office, Video, Access Control, and Alarm Management.
• Knowledge of communications and dispatch operations.
• Valid driver's license.
• State Unarmed Security Officer License or able to obtain.
• Transportation Worker Identification Credential (TWIC) or ability to obtain prior to
• Able to proficiently speak, read, understand and write English
• Strong communication and customer service skills. Ability to interact with all levels of personnel, external agencies, and the general public in a professional and effective manner.
• Ability to handle crisis situations calmly and effectively.
• Maturity of judgement and behavior
• Ability to lead with professionalism, respect and integrity at all times
• Strong decision making and incident/event management skills
• As a condition of employment, must be able to successfully complete a criminal background investigation, drug screen, and a post-offer physical.

DESIRED QUALIFICATIONS, SKILLS & APTITUDES

• Previous experience working at a Security Operation Center (SOC) or in a Dispatch environment.
• Previous supervisory experience.
• Knowledge of security services and developing Security Post Orders in the private sector.
• Ability to remain calm and to mitigate high stress security situations involving multiple complex operations and large groups of personnel.
• Ability to understand and operate integrated sensor packages, including audio, video, motion detection, and access control systems.

ESSENTIAL FUNCTIONS

• Understand and execute post orders including enforcement of client and company policies, rules and regulations. Guard property against damage, fire, theft, and illegal or unauthorized entry.
• Perform security/console and emergency response duties in accordance with site-specific procedures and standard operating procedures (SOPs).
• Responsible for monitoring the client's access control system. Monitor control center equipment such as closed-circuit television, alarms, police scanners, printers, etc., to protect company assets and personnel and control access to building areas.
• Monitor CCTV activity. Initiate response to site alarms in accordance with site procedures.
• Keep track of the working status of all electronic equipment. Alert the Facility Manager of malfunctioning equipment.
• Monitor local and enterprise systems for incidents or threats to Company personnel/assets.
• Manage all emergency call and dispatch emergency personnel. Ensure critical communications, including site wide announcements, are made as required.
• Effectively and coherently communicate over the phone or radio channels.
• Respond to security incidents and emergency situations in a calm and problem-solving manner.
• Complete all job required forms/logs and documentation accurately and timely.
• Oversee security operations at the job site and provide first line supervision to the assigned shift team within the approved empowerment range.
• Provide security-related customer service and emergency response activities as required.
• Display courteous, respectful and professional interactions with the public and customers.
• May assist management and law enforcement officials in emergency situations.
• Maintain high standards for work areas and appearance. Comply with established dress code/uniform requirements.
• Knowledge of all duties associated with the basic patrol/post officer(s). May be requested to occasionally serve as a patrol/post or console officer.
• Report all accidents and injuries in a timely manner.
• Ability to work in a constant state of alertness.
• Maintain confidentiality, discretion, and appropriate professionalism.
• Participate in regular safety meetings, safety training and hazard assessments.
• Maintain regular and punctual attendance.
• This position requires working a rotational schedule, different shifts, overtime, or flexible work hours based on company or client needs.
• Attend company/job required training programs (classroom and virtual) as designated.
• May perform other job related duties as assigned.

CORE COMPETENCIES

• Commitment to Excellence : Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations
• Corporate Values : Understand, embraces, and integrates DUS corporate values into everyday duties and responsibilities
• Safety and Security : Promotes a safe work environment for co-workers and customers
• Customer Service : Identifies and responds to current and future client needs by providing excellent service to internal and external customers
• Teamwork : Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization

JOB SPECIFIC COMPETENCIES

• Adaptability : Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments and tasks:
• Analytical Skills : Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information
• Communication Skills : Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others
• Independence : Works with little or no supervision
• Problem Solving : Anticipates and identifies problems, distinguishes between symptoms/ causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.

BENEFITS:

Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short term disability insurance. Full-time regular employees are provided access to our employee assistance program.

WORKING ENVIRONMENT:

The majority of the work is performed in an industrial setting with a variety of people in differing functions, personalities and abilities.

PHYSICAL DEMANDS:

The employee's work requires routine sitting, walking, standing, bending, pushing and/or pulling, and carrying items up to 50 lbs. Candidates will be required to successfully complete a post-offer pre-employment physical.

EQUAL OPPORTUNITY EMPLOYER:

Denali Universal Services is an Equal Opportunity Employer. We are committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for qualified applicants and employees with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.