SOC Security Operator: 24/7 Monitoring & Rapid Response

First National Bank of Omaha; Omaha (NE); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

HSA/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Job summary

First National Bank of Omaha is seeking a Security Operations Center (SOC) Operator in Omaha to monitor security systems, coordinate emergency responses, and manage access control for FNBO facilities.

The role covers incident surveillance, liaison with local emergency services, and dispatch of security officers. The position requires a HS diploma, a valid driver’s license, and solid MS Office skills; after-hours/overnight shifts are included. Onsite work environment with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Valid Driver's License.
• Strong computer skills including Microsoft Office Suite.
• Excellent observational skills and attention to detail.
• Strong decision-making abilities, especially under pressure.
• Clear and professional verbal and written communication skills.

Responsibilities

• Monitor alarm systems, CCTV cameras, and access control systems across multiple FNBO locations.
• Identify and assess security threats, suspicious activity, and safety hazards in real-time.
• Respond promptly to alarm activations and determine appropriate response protocols.
• Maintain continuous awareness of security incidents and operational status across all monitored facilities.
• Serve as primary liaison with local emergency services (police, fire, EMS).
• Coordinate emergency response activities and provide critical information to first responders.
• Execute emergency notification procedures and escalation protocols.
• Monitor and track emergency situations until resolution.
• Dispatch security officers to incidents, alarm activations, and service requests.
• Provide real-time support and guidance to security personnel in the field.
• Assist with processing access control requests and badge activations/deactivations.
• Coordinate building access for after-hours personnel and vendors.
• Respond to access-related issues.
• Coordinate vendor access to facilities for service calls and installations.
• Monitor vendor activity through surveillance systems.
• Escalate urgent maintenance issues requiring immediate attention.
• Maintain professional communication with employees, management, and external partners.
• Prepare detailed shift reports documenting all activities and incidents.
• Brief incoming shift personnel on ongoing situations and pending issues.
• Provide timely updates to management regarding significant events.
• Maintain logs and documentation in compliance with regulatory and internal requirements.

Skills

HS Diploma

Driver's License

MS Office

Observational Skills

Decision-Making

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

First National Bank of Omaha is seeking a Security Operations Center (SOC) Operator in Omaha to monitor security systems, coordinate emergency responses, and manage access control for FNBO facilities.

The role covers incident surveillance, liaison with local emergency services, and dispatch of security officers. The position requires a HS diploma, a valid driver’s license, and solid MS Office skills; after-hours/overnight shifts are included. Onsite work environment with comprehensive benefits.