SOC Quality Assurance Lead - US Based

DXC Technology Company; Dover (DE); Hybrid; USD 84,000 - 157,000; Full time

Job summary

DXC Technology Company is seeking a SOC Quality Assurance Lead to drive independent oversight of analyst-led and AI-assisted security investigations. You will establish quality standards, direct QA reviews, and coach teams while ensuring defensible, accurate outcomes across customer environments.

In this role you will measure results, produce QA reports and dashboards, and translate findings into actionable improvements.

Qualifications

• Bachelor's degree or equivalent training in cybersecurity or related field.
• Experience in SOC operations, incident response, and security investigations.
• Understanding of alert triage, severity classification, escalation workflows.
• Experience with SIEM, SOAR, XDR platforms and security analytics.
• Ability to lead, coach, and coordinate technical teams and stakeholders.

Responsibilities

• Lead and mature the SOC QA program across clients and environments.
• Establish quality standards, review methodologies, scoring Criteria, validation processes.
• Provide leadership and direction to QA resources while maintaining independence.
• Partner with SOC leaders and technical teams to improve investigation quality.
• Conduct structured reviews of analyst-led and AI-assisted investigations.
• Validate alert dispositions, severity classifications, escalation decisions, and outcomes.
• Assess AI-generated investigations, monitor accuracy and performance trends.
• Develop QA reporting, metrics dashboards, and trend analysis.
• Translate QA findings into actionable recommendations and drive corrective actions.

Skills

SOC operations

Incident response

Security investigations

Threat detection

Quality assurance

Operational excellence

SIEM

SOAR

XDR

Leadership

Analytical

Communication

Documentation

Reporting

Stakeholder management

Education

Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Systems, or related field

Equivalent training and experience

Certifications (e.g., CISSP, CISM, CISA)

Tools

CISSP

Job description

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.

About the Team / Offering - Global Infrastructure Services

DXC Global Infrastructure Services (GIS) manages and modernizes IT infrastructure for the world's largest enterprises through agentic, platform-led operations. We deliver cloud, security, workplace, infrastructure and business-process services that shift operations from reactive support to proactive, outcome-driven service delivery at scale, with human-in-the-loop governance.

About the Role

DXC is seeking a SOC Quality Assurance Lead to lead and mature the quality assurance function supporting both analyst-led and AI-assisted security investigations. This role sits at the intersection of cybersecurity operations, quality assurance, operational excellence, and emerging AI capabilities, helping define how investigation quality is measured, validated, reported, and continuously improved to ensure accurate, consistent, and trusted security outcomes.

In this role, you will provide independent oversight and continuous improvement across analyst-led and AI-assisted security investigations, establishing quality standards, directing quality review activities, and validating investigation outcomes. You will provide functional leadership and day-to-day direction to QA resources, including setting priorities, establishing review standards, providing coaching and feedback, and monitoring quality performance. These resources may operate within a matrixed organization and may not report directly to you.

This role helps ensure security investigations remain accurate, consistent, and defensible while meeting customer expectations as AI-enabled security operations continue to expand.

Essential Job Functions

• Lead execution and continued development of the SOC Quality Assurance program across assigned clients and environments
• Establish quality standards, review methodologies, scoring criteria, and validation processes
• Provide functional leadership, coaching, priorities, and direction to QA resources while maintaining independence between quality review activities and day-to-day SOC investigation execution
• Partner with SOC leadership, analysts, and technical teams to improve investigation quality and operational performance
• Conduct and oversee structured reviews of analyst-led and AI-assisted security investigations, assessing accuracy, completeness, consistency, and adherence to defined procedures and customer requirements
• Validate alert dispositions, severity classifications, escalation decisions, and investigation outcomes, identifying missed or under-investigated concerns and process gaps
• Independently assess AI-generated and AI-assisted security investigations and outcomes, monitoring accuracy, consistency, reliability, and performance trends across human and AI-assisted workflows
• Work with SOC leadership and technical teams to address quality issues and continuously improve AI-assisted investigations
• Analyze quality results and trends across analysts, teams, clients, and automated workflows, developing and maintaining QA reporting, metrics, dashboards, and trend analysis
• Produce recurring and ad hoc quality reports, translate QA findings into actionable recommendations, establish feedback loops, and track corrective actions to validate improvements

Basic Qualifications

• Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Systems, or a related field, or equivalent training and experience
• Strong experience in SOC operations, incident response, security investigations, threat detection, quality assurance, or operational excellence
• Deep understanding of SOC investigation methodologies, alert triage, severity classification, incident analysis, and escalation workflows
• Experience evaluating the accuracy and quality of security investigations and operational outcomes
• Experience with SIEM, SOAR, XDR, and other security operations and analytics platforms
• Demonstrated ability to provide functional leadership, coaching, and direction within technical or cybersecurity teams
• Strong analytical, critical-thinking, communication, documentation, reporting, and stakeholder-management skills

Other Qualifications

• Experience leading cybersecurity quality assurance, validation, audit, or continuous improvement activities
• Experience assessing SOC analyst performance and investigation quality
• Experience with AI-enabled security operations, security automation, or advanced security analytics
• Familiarity with evaluating the accuracy, consistency, and effectiveness of automated security decisions
• Relevant industry certifications such as CISSP, CISM, CISA, GCIH, GCIA, cloud security certifications, or equivalent cybersecurity credentials

Work Environment

• If you are within 25 miles of a DXC office, will be expected to work hybrid mode twice a week

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $84,400 - $156,800.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

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Please note: DXC will respond only to requests for accommodations due to a disability.