SOC Analyst II

Security Service Federal Credit Union; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K match

Tuition reimbursement

Job summary

Security Service Federal Credit Union seeks a SOC Analyst I to evaluate and coordinate responses to incidents and emergencies across SSFCU locations. You will communicate security matters to security personnel and provide real-time support through video analysis, direct communication with SSFCU personnel, and coordination with law enforcement, EMS, or fire services when needed.

The role requires onsite work, potential extended hours during disasters, and maintaining logs, incident databases, and

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years of security related work experience including SOC experience or dispatch center.
• Ability to guide discussions and implement workable solutions under pressure.
• Must remain onsite or work extended hours during disasters.
• Proficient in Microsoft Outlook/TEAMS, Word, Excel, PowerPoint.

Responsibilities

• Evaluate and coordinate responses to incidents and emergencies.
• Communicate security matters to uniformed security personnel and leadership.
• Provide real-time actionable support through video analysis and direct communications.
• Monitor alarm activations at 70+ branch sites and main campus; coordinate with law enforcement or EMS.
• Maintain security activity logs, incident databases, and site security configurations.
• Assist in the coordination of incident response and remediation efforts.

Skills

SOC experience

Incident coordination

Video analysis

Disaster response

Communication skills

Education

High school diploma

Associate degree preferred

Tools

Outlook/Teams

Word

Excel

PowerPoint

Job description

The Security Operations Center (SOC) Analyst I evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations. Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands. Maintain a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems. Finally, possess the verbal and writing skills necessary to assess, document and articulate incidents for review by leadership. Performs video review, retrieval, analytical and investigative functions. Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures. Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties. Duties also include monitoring special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans. Assists in the c oordination of the incident response to remediate security and other spontaneous events when needed. Ability to assess, investigate, document, and report security concerns and emerging security trends. Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control. Updates and maintain security activity logs and daily operational reports. Document entries for updates and when needed coordinates maintenance on alarms and more. Exhibits a calm sense of urgency during problem analysis. Follows up to ensure satisfactory resolution with internal stakeholders. Completes any other job-related duties needed to help drive to our vision, fulfill our purpose, and abide by our organization's values.

What We Require:

High school diploma or equivalent. Minimum of three (3) years of security related work experience including law enforcement dispatch center, SOC experience, or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. The ability to guide discussions, overcome obstacles, identify, recommend, and implement workable solutions. Must remain onsite or work extended hours during natural disasters and unusual occurrences. Computer software proficiency including Microsoft Outlook/TEAMS, Word, Excel, Power Point. Work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage. Local distance travel may be required for business purposes occasionally. Valid driver's license, a safe driving record, and insurability. Lift 25 lbs. without assistance.

Ideal Candidate Will Have:

Previous law enforcement and/or Military Occupational Specialty (MOS) in a related field is highly desirable. Security and safety related certifications are desirable. Financial Institution experience with security experience. Security and safety related certifications. Ability to prioritize and complete numerous projects and tasks with optimum efficiency and productivity. Associate degree in a related field is preferred.

Who We Are:

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values:

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.