SOC Analyst I (Remote)

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) is seeking a SOC/IT operations professional to monitor and respond to real-time security events, triage incidents per SOPs, and perform basic threat analysis.

The role supports after-hours operations and collaborates with IT and security teams to ensure proper resolution and documentation. Applicants should have an Associates degree in cybersecurity or IT, 1–2 years SOC experience, and Security+ or equivalent certification.

Qualifications

• Associates degree in cybersecurity or IT, or equivalent experience.
• 1–2 years in a SOC or IT operations role, healthcare preferred.
• Security+ or equivalent cybersecurity certification required.
• Familiarity with ITIL framework and NIST security practices.
• Experience with SIEM tools and SOC alert response.
• Knowledge of Splunk, Sentinel and CrowdStrike tools.
• Strong technical troubleshooting across network, server and endpoint.

Responsibilities

• Monitor and respond to SOC alerts and security events in real time.
• Triage and elevate incidents per playbooks and SOPs.
• Perform basic analysis of security threats and vulnerabilities.
• Provide after-hours IT support for a low-volume queue.
• Collaborate with Information Security and IT Operations teams.
• Document alerts, actions and resolutions in ticketing systems.
• Proactively monitor critical infrastructure and app environments.
• Maintain uptime and performance metrics.
• Exercise independent judgment in analyzing and responding to incidents.

Skills

Troubleshooting

Education

Associates degree in Cybersecurity, Information Technology, or related field

Tools

Splunk

Sentinel

CrowdStrike

Job description

Essential Functions

• Monitor and respond to SOC alerts and security events in real time with urgency and precision.
• Triage and elevate incidents according to defined playbooks and SOPs.
• Performs basic analysis of security threats and system vulnerabilities
• Provide after-hours IT support for a low-volume call queue, including basic, initial troubleshooting and ticket escalation
• Collaborate with Information Security and IT Operations teams to ensure alerts are properly tracked and resolved.
• Maintain accurate documentation of alerts, actions taken, and resolution status in ticketing systems.
• Perform proactive monitoring of critical infrastructure and application environments.
• Ensure uptime and performance metrics are consistently met and maintained.
• Exercises independent judgment in analyzing and responding to security incidents

EDUCATION

• Education - Associates degree in Cybersecurity, Information Technology, or a related field, or equivalent combination of education and experience.

Experience

• 1-2 years of experience in a SOC, or IT operations role, preferably in healthcare or a regulated environment.

Requirements

• Security+ or equivalent cybersecurity certification

KNOWLEDGE

• Familiarity with ITIL framework and NIST security practices
• Demonstrated experience with security event monitoring, SIEM tools, or SOC alert response.
• Familiarity with tools such as Splunk, Sentinel, CrowdStrike, or similar.

Skills

• Strong technical troubleshooting skills across network, server, and endpoint environments

ENVIRONMENTAL WORKING CONDITIONS

• Ability to work overnight or after-hours shifts, including weekends as needed
• Primarily a standard office environment
• Position may require travel depending on operational and project requirements.

PHYSICAL/MENTAL DEMANDS

• Requires prolonged periods of sitting and working at a computer
• Frequent use of hands for typing and data entry
• Ability to analyze and respond to high-volume alerts in a fast-paced environment

Organizational Requirements

• HOPCo Mission, Vision and Values must be acknowledged and adhered to

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.