SOC Analyst / Cybersecurity Help Desk

Dexian; McLean (VA); Remote; USD 80,000 - 110,000; Full time

Job summary

Dexian is seeking a SOC Analyst / Cybersecurity Help Desk for a remote contract role. The candidate will manage security tickets, support DLP activities, and aid daily security operations in a SOC-like environment.

Key work includes PAM, malware analysis, incident response, and automation exploration. The role requires hands-on experience in help desk cybersecurity, strong troubleshooting, and excellent documentation/communication skills to collaborate with the cybersecurity team and ensure

Qualifications

• Three to four years of cybersecurity experience in a help desk environment.
• Experience working in a SOC or cybersecurity operations environment.
• Hands-on experience with PAM solutions or substantial malware analysis experience.
• Understanding of incident response and security ticket triage.
• Familiarity with malware analysis concepts and investigative techniques.
• Experience supporting DLP programs and enforcing security policies.
• Strong communication and documentation skills.

Responsibilities

• Manage and resolve cybersecurity-related service desk and security tickets.
• Perform initial triage and investigation of security incidents and alerts.
• Support PAM processes, including access requests and elevations.
• Handle DLP requests (website access approvals, USB access, policy exceptions).
• Investigate suspicious activity and assist with malware analysis.
• Support incident management and escalation processes.
• Assist users with security-related software installations and access issues.
• Identify automation opportunities to improve efficiency.
• Collaborate with the cybersecurity team to maintain controls and timely ticket resolution.
• Document findings, procedures, and remediation activities.

Skills

SOC experience

Help desk cybersecurity

Troubleshooting

Incident response

Privileged access management (PAM)

Malware analysis

DLP familiarity

Documentation

Tools

SIEM tools

Endpoint security platforms

PAM solutions

Job description

The organization is seeking a SOC Analyst / Cybersecurity Help Desk professional for a remote contract role. This position will provide cybersecurity support by managing security-related tickets, assisting with Data Loss Prevention (DLP) activities, and supporting daily security operations. The ideal candidate will have help desk cybersecurity experience, strong troubleshooting skills, experience in a Security Operations Center (SOC) or similar environment, and hands-on exposure to privileged access management, malware analysis, and incident response.

Key Responsibilities

Position Summary

The organization is seeking a SOC Analyst / Cybersecurity Help Desk professional for a remote contract role. This position will provide cybersecurity support by managing security-related tickets, assisting with Data Loss Prevention (DLP) activities, and supporting daily security operations. The ideal candidate will have help desk cybersecurity experience, strong troubleshooting skills, experience in a Security Operations Center (SOC) or similar environment, and hands-on exposure to privileged access management, malware analysis, and incident response.

Key Responsibilities

• Manage and resolve cybersecurity-related service desk and security tickets.
• Perform initial triage and investigation of security incidents and alerts.
• Support privileged access management (PAM) processes, including access requests and administrative elevations.
• Handle DLP requests, including:
  • Website access approvals and reviews
  • USB device access requests
  • Security policy exceptions
• Investigate suspicious activity and assist with malware analysis.
• Support incident management activities and escalation processes.
• Assist users with security-related software installations and access issues.
• Identify repetitive manual tasks and develop automation opportunities to improve operational efficiency.
• Collaborate with the cybersecurity team to maintain security controls and support timely ticket resolution.
• Document findings, procedures, and remediation activities.

Required Qualifications

• Three to four years of cybersecurity experience in a help desk environment.
• Experience working in a SOC or cybersecurity operations environment.
• Hands-on experience with privileged access management (PAM) solutions.
• Candidates without PAM experience should have substantial malware analysis experience, including the ability to triage malware and distinguish normal activity from malicious activity.
• Understanding of incident response and security ticket triage.
• Familiarity with malware analysis concepts and investigative techniques.
• Experience supporting DLP programs and enforcing security policies.
• Ability to independently investigate and resolve security-related issues.
• Strong communication and documentation skills.

Preferred Qualifications

• Experience automating repetitive security or help desk tasks using scripting or workflow tools.
• Exposure to endpoint security platforms, security information and event management (SIEM) tools, or threat detection technologies.
• Experience supporting enterprise-level cybersecurity operations.

Why This Opportunity May Be Appealing

• Work remotely while supporting cybersecurity operations and security controls.
• Contribute to meaningful security work across ticket resolution, incident triage, DLP, privileged access, and malware analysis.
• Help identify automation opportunities that can improve operational efficiency.
• Collaborate with a cybersecurity team on incident management and day-to-day security operations.

Desired Skills and Experience

The organization is seeking a SOC Analyst / Cybersecurity Help Desk professional for a remote contract role. This position will provide cybersecurity support by managing security-related tickets, assisting with Data Loss Prevention (DLP) activities, and supporting daily security operations. The ideal candidate will have help desk cybersecurity experience, strong troubleshooting skills, experience in a Security Operations Center (SOC) or similar environment, and hands-on exposure to privileged access management, malware analysis, and incident response.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.