Snow Sales Staffer

Sports Basement

Walnut Creek (CA)

On-site

USD 23,000 - 30,000

Part time

7 days ago

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Benefits offered by this job

Full health, dental, and vision (full‑

Profit-sharing bonus pool

40% off merchandise for life

Free meals/kitchen provided

Free gear rental

401(k) plan

ESOP retirement program

Job summary

Sports Basement in Walnut Creek seeks a Staffer to lead on the sales floor, collaborating with the Lead and Management team to meet daily zone goals while uplifting staff and delivering WOW customer service.

Ideal candidates have retail or sports/outdoor enthusiasm, strong communication, and the ability to adapt to changing duties across hours, with focus on merchandising and safe, organized operations.

Qualifications

Previous retail or industry experience; leadership potential.
Passionate sports/outdoor enthusiast is a plus.
Ability to create a WOW experience for every customer.
Strong verbal and written communication with customers and staff.
Basic computer skills.
Flexibility and adaptability as day-to-day duties change.
Must be able to lift 40 pounds and stand for long periods.
Maintain a clean and safe work environment.
Time management and problem-solving skills.
Knowledge of tools: Google Docs, Shopify, POS, Winterstieger, Sales Saver, Lightspeed, Fiori.

Responsibilities

Provide WOW customer service and act as a role model for staff.
Lead day-to-day operations on the zone/department with limited supervision.
Delegate tasks and ensure daily lists are completed.
Support Lead and Management to meet zone/department goals.
Uplift staff morale and foster a positive store atmosphere.
Talk with customers about gear and outdoor adventures.
Maintain department displays and merchandizing with the team.
Ensure all incoming product is merchandised safely and efficiently.

Skills

Customer service

Leadership

Communication

Time management

Problem-solving

Flexibility

Basic computer skills

Ability to lift 40 pounds

Tools

Google Docs

Shopify

POS systems

Winterstieger

Sales Saver

Lightspeed

Fiori

Job description

Reports to:

Lead, Manager, Senior Manager, Assistant General Manager, and General Manager.

Salary:

$17-$22, non-exempt position. Specific starting wages are dependent on location and experience . Level 1

Hiring Specifics:

Seasonal, Part-time and Full-time positions.

What you'll do

A Staffer knows their zone/department inside and out, needs little supervision from management, and desires to maintain the Sports Basement brand with their leadership skills. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You are a positive leader who contributes to the overall morale of the store, and you continuously work to uplift staff in your zone. You assist with the day-to-day management of the zone/department by ensuring daily task lists are completed, delegating roles to staffers in their zone/department, and following through on projects. You provide WOW customer service and are a role model for fellow staffers. You understand what makes Sports Basement awesome and unique. You typically do not have staff to oversee, but will step up as needed to ensure the work gets done, and will work primarily on the sales floor in their assigned zone/department. If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most.

Customer Service

Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities.
Customers find you approachable and are comfortable coming to you with questions, concerns, or issues.
Be an expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
Learn to implement SB's Security Policy.

Product Management

Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action.
Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.
Collaborate with the merchandising team to create awesome department/zone displays.
Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely.

Staff Experience & Development

Create an inviting ambiance by maintaining a clean, organized, and safe work environment for customers and staff.
Maintain open communication within your zone/department and with staff and customers.
Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team.

Business Experience

Stay up-to-date with all company information and quickly implement department initiatives.
Ability to effectively communicate both written and verbally.
Is a self-starter and understands how to prioritize daily workload.
Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.

Qualifications

Previous retail or industry experience. A desire to grow into a leadership role.
Passionate sports or outdoor enthusiast is a plus .
Ability to create a WOW experience for every customer.
Strong verbal and written communication with customers and staff.
Basic computer skills
Flexibility and adaptability as your role day to day might change.
Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
Maintain a clean and safe work environment
Time management skills and problem-solving skills
Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).

Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).

About Sports Basement

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust e-commerce website at sportsbasement.com . We've come a long way, and we couldn't be prouder of the company we've become.

Our Mission

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

Our Core Values

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

Economical vs. Extravagant
Proximity vs Productivity
O.K. is not O.K.
Creativity before efficiency
Autonomy before rules
YES! vs. NO
Safety before speed

Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck: