Staffer

Sports Basement

San Francisco (CA)

On-site

USD 27,000 - 30,000

Part time

14 days+

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Benefits offered by this job

Health, dental, and vision coverage (全

Profit-sharing bonus pool

40% off prices for life

Free meals (kitchen)

Yearly flight for hours worked

Out of the Basement trips

Free rental gear

Sport activities reimbursement

401(k) plan

ESOP retirement program

Job summary

Sports Basement is hiring for a Staffer to lead in-store zones with minimal supervision while delivering WOW customer service. You’ll report to management and help guide the day-to-day operations on the sales floor, uplifting staff and ensuring department goals are met.

You’ll work in a dynamic retail environment, talking about outdoor gear with a wide range of customers, and you’ll flex between zones to support teams and maintain brand standards.

Qualifications

Previous retail or industry experience and a desire to grow into a leadership role.
Passionate sports or outdoor enthusiast is a plus.
Ability to create a WOW experience for every customer.
Strong verbal and written communication with customers and staff.
Basic computer skills.
Flexibility and adaptability as your role day to day might change.
Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
Maintain a clean and safe work environment.
Time management skills and problem-solving skills.
Internal Candidates: Awareness of business tools including Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori.
Available to work during operating hours including most weekdays, weekends, and holidays.

Responsibilities

Train SB staff when needed to utilize SB tools to create WOW experiences.
Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
POS Level 4 compliance as part of Senior Staffer requirements.
Learn to implement SB's Security Policy.
Identify merch priorities for their zone/department and create a daily plan of action.
Maintain cleanliness and organization within the zone/department.
Collaborate with Merchandising to create engaging displays.
Ensure incoming product is merchandised efficiently, effectively, and safely.
Maintain open communication with staff and be approachable.
Participate in zone/department trainings and clinics.
Act as training point person for staff when needed.
Stay up-to-date with company information and department initiatives.
Track daily goals and store performance against targets.
Assist to complete daily operations in the assigned zone/department.
Seek improvement opportunities for the zone/department.
Communicate clearly and foster a positive, fun vibe.

Skills

Leadership potential

Customer service

Verbal and written communication

Flexibility & adaptability

Time management

Problem-solving

Physical stamina

Basic computer skills

Tools

Google Docs

Shopify

POS systems

Winterstieger

Sales Saver

Lightspeed

Fiori

Job description

Reports to:

Lead, Manager, Senior Manager, Assistant General Manager, and General Manager.

Salary:

$19.65-$22, non-exempt position. Specific starting wages are dependent on location and experience . Level 1 or Level 2.

Hiring Specifics:

Seasonal, Part-time and Full-time positions available.

Hiring Departments could include: Footwear, Cash Registers, Team Sports, Backcountry (Snow & Camp), Rentals, Shipping and Receiving, Bike

What you'll do

A Staffer knows their zone/department inside and out, needs little supervision from management, and desires to maintain the Sports Basement brand with their leadership skills. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You are a positive leader who contributes to the overall morale of the store, and you continuously work to uplift staff in their zone. You assist with the day-to-day management of the zone/department by ensuring daily task lists are completed, delegating roles to staffers in their zone/department, and following through on projects. You provide WOW customer service and are a role model for fellow staffers. You understand what makes Sports Basement awesome and unique. You typically do not have staff to oversee, but will step up as needed to ensure the work gets done, and will work primarily on the sales floor in their assigned zone/department. If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most.

Customer Service

Train SB staff when needed to utilize SB tools to create WOW experiences.
Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.
Your Manager or General Manager can require you to be a POS Level 4 as a part of your Senior Staffer requirements.
Learn to implement SB's Security Policy.

Product Management

Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action.
Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.
Collaborate with the merchandising team to create awesome department/zone displays.
Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely.

Staff Experience & Development

Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues.
Actively participate in zone/department trainings and clinics.
The point person for training zone/department staff when needed.

Business Experience

Stay up-to-date with all company information and quickly implement department initiatives.
Remain aware of daily goals and keep track of store performance against set goals.
Work with their manager to complete daily operations in the assigned zone/department.
Actively seek out improvement opportunities for your assigned zone/department.
Remain proactive and understand how to prioritize daily workload.
Assists to delegate and give clear instructions to store staff with oversight of the department manager; works efficiently with staff to complete daily tasks.
Effectively communicate both written and verbally.
Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.

Qualifications

Previous retail or industry experience. A desire to grow into a leadership role.
Passionate sports or outdoor enthusiast is a plus .
Ability to create a WOW experience for every customer.
Strong verbal and written communication with customers and staff.
Basic computer skills
Flexibility and adaptability as your role day to day might change.
Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
Maintain a clean and safe work environment
Time management skills and problem-solving skills
Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).
Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).

About Sports Basement

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com . We've come a long way, and we couldn't be prouder of the company we've become.

Our Mission

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

Our Core Values

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

Economical vs. Extravagant
Proximity vs Productivity
O.K. is not O.K.
Creativity before efficiency
Autonomy before rules
YES! vs. NO
Safety before speed

Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck: