Sneaker Maker - Bruxelles

Golden Goose Group; Belgique (MO); Hybrid; USD 28,000 - 45,000; Full time

Job summary

Golden Goose Group is seeking a passionate talent to build our customer experience through bespoke co-creation in-store. You will transform GG items into distinctive pieces, guiding clients with empathy and storytelling to reflect their identity.

This role emphasizes artistic crafting, strong English language skills, and a proactive sales mindset within a dynamic retail environment in Bruxelles. Training and collaboration with team members will drive customer loyalty and brand storytelling.

Qualifications

• Fluency in English. Additional language knowledge is a plus.
• Sales experience in retail or customer service is a plus.
• Strong problem solving and time management skills.
• Artistic skills and hand-drawing abilities (marker, watercolor, acrylic, light embroidery and basic sewing).
• Empathy, communication and teamwork are essential.
• Willingness to adapt to evolving business needs.
• High school degree; design field is preferable.

Responsibilities

• Co-create personalized GG products with clients using drawing and illustration techniques.
• Guide clients through a co-creation experience, preserving brand storytelling.
• Contribute to sales through cross-selling and upselling; support pre- and post-sale activities.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area according to visual merchandising standards.
• Assist with store operations including opening/closing, inventory management, GDPR and health & safety compliance.
• Utilize IT and digital tools (Golden App, Salesforce, Xstore, Stealth) to enhance processes.

Skills

English fluency

Sales experience

Problem solving

Time management

Empathy and communication

Flexibility

Education

High school diploma, design field preferred

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)
• Location: Bruxelles

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.