Snack Bar Supervisor | Lead Service & Operations

Umpqua/Seven Feathers Companies; Canyonville (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Paid Time Off

Life and disability insurance

401k with employer match

Free meals

Fuel discounts

Job summary

Seven Feathers Casino Resort is seeking a Snack Bar Supervisor to oversee snack bar staff, ensure high standards of food quality, service, and sanitation, and assist with daily operations and guest relations. You will schedule staff, mentor team members, and help manage guest experiences on a shift-by-shift basis.

The role requires strong organizational and communication skills, a year of customer-facing experience, and the ability to obtain a Class I Gaming License and a Food Handlers

Qualifications

• Must have a High School Diploma or GED Certificate.
• Must have excellent organizational, verbal, interpersonal, and customer relation skills.
• Must be computer literate.
• Must be able to follow verbal instructions.
• Must be able to handle customer situations as they arise.
• At least one year of experience working with customers or in a customer relations capacity.
• Must be able to obtain a Class I Gaming License
• Must have a Food Handlers Certificate

Responsibilities

• Schedules and delegates work to snack bar staff during an assigned shift.
• Provides guidance and direction to the staff. Makes recommendations to the Executive Chef on hiring, development and discipline of the staff.
• Ensures that guests receive prompt and cordial service at all times.
• Assists in providing daily reports regarding revenue and volume.
• Monitors the area for cleanliness, sanitation and proper food handling. Ensures adequate supply of snack bar supplies.
• Assists in serving the guest when necessary and may perform the work of those supervised.
• Resolves guest concerns, complaints, or refers the situation to management, in a continuous effort to provide superior service to Resort guests.
• Displays behavior that enhances the image of the resort as evidenced by professional and courteous behavior towards all customers including co-workers.

Skills

Customer service experience

Organizational skills

Verbal communication

Interpersonal skills

Food Handlers Certificate

Education

High School Diploma or GED

Job description

Seven Feathers Casino Resort is seeking a Snack Bar Supervisor to oversee snack bar staff, ensure high standards of food quality, service, and sanitation, and assist with daily operations and guest relations. You will schedule staff, mentor team members, and help manage guest experiences on a shift-by-shift basis.

The role requires strong organizational and communication skills, a year of customer-facing experience, and the ability to obtain a Class I Gaming License and a Food Handlers