Snack Bar Attendant, Bear Claw

Seneca Territory Gaming Corporation; United States; Sur place; USD 18 000 - 26 000; Plein temps

Résumé du poste

Seneca Resorts & Casinos is seeking service-oriented team members to handle cash, operate coffee and food service equipment, and occasionally serve alcohol. The role requires extensive customer interaction, adherence to policies, and a 24-hour schedule with on-site duties in our casino environment.

Applicants should be 18+, have some cash handling and coffee shop experience, and a high school diploma or equivalent.

Qualifications

• Must be 18 years of age or older.
• Limited cash handling, limited coffee shop and some degree of food production experience.
• High school diploma or its equivalency preferred.
• Previous customer service experience preferred.
• Excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Able to interact diplomatically with customers and employees.

Responsabilités

• Provide prompt, friendly service of food and beverages to guests in non-gaming floor areas.
• Adhere to all cash handling policies and procedures.
• Maintain sanitation and safety guidelines per Seneca standards.
• Provide exceptional customer service and professional communication.
• Attend required meetings and complete training programs within nine months.

Connaissances

Customer service

Communication

Problem resolution

Team interaction

Formation

High school diploma

Description du poste

JOB SUMMARY: This position requires the ability to handle cash, and operate coffee and food service equipment. Position may include serving alcohol. Limited food preparation skills and extensive customer service skills are required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all our guests in areas that are not located on the gaming floor.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Following all cash handling policies and procedures.
• Adhere to all safety and sanitation guidelines in regards to Seneca Nation Health codes and Seneca Allegany Casino Risk Management Department.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

• Education/Experience: Must be 18 years of age or older upon employment.
• Education/Experience: Must have limited cash handling, limited coffee shop and some degree of food production experience.
• Education/Experience: High school diploma or its equivalency preferred.
• Education/Experience: Previous customer service experience preferred.
• Language Skills and Reasoning Ability: Must possess excellent communication skills.
• Language Skills and Reasoning Ability: Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Language Skills and Reasoning Ability: Must have the ability to deal effectively and interact well with the customers and employees.
• Language Skills and Reasoning Ability: Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Physical Requirements and Work Environment: Must be able to stand, walk, and move through all areas of the casino.
• Physical Requirements and Work Environment: Must be able to lift at least twenty (20) pounds.
• Physical Requirements and Work Environment: Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC! If you're passionate about delivering exceptional service and being part of a dynamic and supportive team.