SMS Platform Product Manager

JPMorganChase; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking a Senior Product Associate to manage the SMS/Text delivery platform, driving reliability, performance, and cost optimization while collaborating with cross-functional teams and vendors. The role focuses on leveraging customer insights and analytics to shape the product roadmap and ensure scalable, compliant communications.

You will work with product managers and engineering to translate discoveries into concrete requirements and prioritized backlogs, delivering features that

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Strong requirements and execution skills: writes clear epics/user stories/acceptance criteria, manages a backlog, supports testing/UAT, and coordinates cross-functional dependencies.
• Data- and customer-informed decision making: uses usage analytics, user research/journey insights, and market signals to prioritize and measure outcomes.

Responsibilities

• Partner with the Product Manager to identify and prioritize enhancements to the SMS/Text alerts and notifications platform, grounded in customer needs, user research, and market trends.
• Support discovery efforts by helping collect and synthesize customer insights (usage data, research findings, journey mapping) to inform the product roadmap and feature decisions.
• Define and document requirements (epics, user stories, acceptance criteria) for platform capabilities and improvements; partner with engineering and design through delivery.
• Monitor and analyze key platform and product metrics (e.g., delivery performance, throughput, reliability, vendor performance) and translate insights into actionable backlog items.
• Help ensure platform health and operational readiness to support SMS delivery at scale, including partnering with technology teams on maintenance and issue prevention.
• Collaborate with vendors and internal stakeholders to improve end-to-end delivery speed and success rates, supporting troubleshooting and performance optimization efforts.
• Track and support management of SMS delivery costs (e.g., usage drivers, vendor pricing impacts) and identify opportunities to optimize spend without compromising customer experience.
• Consider upstream/downstream impacts of changes across customer journeys and communication channels to ensure a consistent, compliant, and high-quality experience.
• Research and evaluate new SMS/communication-channel capabilities in the market and contribute recommendations for pilots or future roadmap items.

Skills

Product management

Lifecycle knowledge

Requirements definition

Data analytics

Backlog management

Stakeholder collaboration

Job description

Chase is seeking a Senior Product Associate to manage the SMS/Text delivery platform, driving reliability, performance, and cost optimization while collaborating with cross-functional teams and vendors. The role focuses on leveraging customer insights and analytics to shape the product roadmap and ensure scalable, compliant communications.

You will work with product managers and engineering to translate discoveries into concrete requirements and prioritized backlogs, delivering features that