SMRT Referral Specialist — Human Services Pro 2

State of Minnesota; Saint Paul (MN); Hybrid; USD 56,000 - 82,000; Full time

Job summary

The State of Minnesota is seeking a SMRT Referral Specialist within the Human Services Dept. This full-time role evaluates and processes referrals for eligibility, coordinating with counties and providers statewide to ensure accurate information and timely determinations.

Primary duties include screening referrals, guiding stakeholders on SMRT policies, and supporting program operations. Telework is eligible for qualifying Minnesota residents with approval, and a comprehensive benefits package

Qualifications

• 1 year of experience determining eligibility for disability-related public assistance programs that may require a referral to SMRT
• Three years of experience working with disability-related public assistance programs SMRT evaluates and a bachelor's degree may substitute for one year of experience
• Experience reviewing, evaluating, and determining completeness and accuracy of eligibility or referral information

Responsibilities

• Assess referrals for expedited status and prioritize those that meet criteria
• Develop and review SMRT referrals from county and tribal agencies to ensure SMRT determination is needed and forms are requested
• Communicate with agency partners to resolve issues involving missing or incorrect information
• Provide guidance about SMRT policies and procedures to clients, providers, and external partners
• Support internal team operations with special projects, system testing, documentation updates, and workflow enhancements

Skills

Customer service

Referral processing

Communication

Education

Bachelor's degree in related field

Tools

METS

MAXIS

MnCHOICES

Job description

The State of Minnesota is seeking a SMRT Referral Specialist within the Human Services Dept. This full-time role evaluates and processes referrals for eligibility, coordinating with counties and providers statewide to ensure accurate information and timely determinations.

Primary duties include screening referrals, guiding stakeholders on SMRT policies, and supporting program operations. Telework is eligible for qualifying Minnesota residents with approval, and a comprehensive benefits package