SMIT Service Desk Tier I Technician

Leidos; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Paid Leave

Retirement

Job summary

A leading technology firm in Norfolk, VA is seeking multiple entry-level technicians for Tier I technical support. Responsibilities include diagnosing software, hardware, and network issues while providing step-by-step solutions to clients. Candidates should possess strong communication skills, problem-solving abilities, and relevant certifications. A high school education is required, along with the ability to work flexible shifts.

Qualifications

• 1-3 years general experience or equivalent combination of experience and college level education.
• Must be a US Citizen.
• Able to work assigned shifts as needed.

Responsibilities

• Use automated information systems to analyze routine situations.
• Resolve problems independently or collaborate to resolve issues.
• Interact with individuals on all organizational levels.

Skills

Superior skills in both written and verbal communication

Strong problem-solving skills

Ability to effectively document issues

Understanding NMCI internal structure

Education

High school education or equivalent

8570 certification - CompTIA Network +, A +, or Security +CE

Tools

HPSM ticketing

Knowledge Management System

Job description

Description

The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office. This team provides Tier I technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide technical support issues for end-users of the organization's products and services.

Primary Responsibilities

• Use automated information systems to analyze routine situations.
• Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
• Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Instructs users in the use of PCs and networks.
• Demonstrate critical thinking skills to quickly understand complex systems.
• Work on many tasks simultaneously in a high-pressure environment.
• Interact with individuals on all organizational levels.
• Develop and strengthen peer mentoring skills.
• Demonstrate excellent phone and email support with effective verbal and written communication skills.

Basic Qualifications

• High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education
• 8570 certification - CompTIA Network +, A +, or Security +CE
• Superior skills in both written and verbal communication.
• Strong problem-solving skills.
• Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
• Understands NMCI internal structure, processes and tools.
• Proficient with HPSM ticketing and Knowledge Management System.
• Must be a US Citizen.
• Able to work assigned shifts as needed, including overnights and weekends.
• Must have active interim or secret clearance.

Preferred Qualifications

• Associate’s degree or higher in information technology, or related IT or equivalent work experience, or 1 year of experience on NMCI Service Desk.
• Proactive learner who takes ownership of their own growth and career development.

We’re not looking for perfectly polished resumes or perfect fits. We’re looking for people who break limits, ask hard questions, and don’t wait to be told what’s next. At Leidos, we’re not following the roadmap — we’re redrawing it.

Original Posting

October 16, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.