SMG-PRACTICE MANAGER (RN)

Peoplefluent; Lansing (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Michigan Health - Sparrow is seeking a Practice Manager (RN) to oversee day-to-day operations at one or more Michigan practice sites. You will manage staffing, systems, patient flow, and budgets while upholding evidence-based care standards and guiding nursing care and triage as appropriate.

With reporting to the Operations Director, you will develop KPIs, ensure regulatory compliance, and foster a high-performance environment for caregivers and staff.

Qualifications

• RN with current Michigan license and associate degree required.
• One year of increasing responsibility in ambulatory care.
• Three years leadership experience in a multi-physician practice preferred.
• Experience with physician practice budgets/billing and EMR preferred.

Responsibilities

• Staffing, systems, patient flow, expense management and other duties to ensure efficient practice operations.
• Lead, train, and evaluate site staff; oversee time records and caregiver data.
• Develop and monitor KPIs; implement corrective action plans as needed.
• Ensure HIPAA/privacy, safety, and accreditation compliance across sites.

Skills

Leadership

Budget management

Staff management

Communication

HIPAA compliance

Education

Associate's degree as RN

Current Michigan License to practice as a Registered Nurse

Bachelor's degree. Preferred.

Business/Management coursework. Preferred.

Tools

EMR

Job description

The Practice Manager (RN) is responsible for the day-to-day operations of one or more practice sites. This includes, but is not limited to, staffing, systems, patient flow, expense management and other functions required to maintain an effective service oriented practice. Ensures that safe, quality care is delivered according to current evidence based standards of practice. The Practice Manager (RN) provides nursing care and triage when appropriate.

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• In conjunction with site providers and the Operations Director, determines staffing needs required. Selects, trains, and manages, evaluates and disciplines site staff. Processes time records and all other Caregiver records required by SMG. Orients and oversees the continuing education of practice Caregivers.
• Assists in communicating a shared vision within the Practice which motivates others to achieve operational goals and objectives. Develops and implements systems to ensure the smooth efficient, ongoing operations of the practice. Ensures that provider and patient needs are met.
• Maintains an atmosphere that supports and encourages high performance, high levels of Caregiver engagement, teamwork, customer service and continuous improvement within the Practice.
• Maintains a constant two-way flow of information to all key relationships and customers.
• Empowers direct reports by delegating clear responsibility, accountability and authority to meet mutually agreed upon expectations.
• In conjunction with the Operations Director and physicians, develops and monitors key performance indicators on a regular basis. Recommends action plans to correct any negative variances.
• Works in conjunction with Billing Office Manager to ensure that data input and collection procedures are appropriately followed.
• In conjunction with the Sparrow Quality Department and Operations Director, develops, implements and monitors quality assurance standards and Patient satisfaction for the site. Initiates action plans needed to resolve issues.
• In cooperation with Practice Physicians, monitors site budget. Monitors budget performance on a monthly basis.
• Ensures compliance with State, Federal and accreditation regulations in reference to patient care and the physical environment.
• Responsible for ensuring a safe work environment that minimizes work related illness and injury.
• Establishes policies, procedures and protocols necessary to accomplish daily tasks, processes and long range goals consistent with standards established by SMG.
• Coordinates the development of educational materials and protocols for clinical practice, including providing counseling to patients and family members in relation to health and family matters, developmental needs and crises.
• Performs all duties of a RN as defined on the Registered Nurse (RN) job description.

Job Requirements

General Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.).
• Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken.

Work Experience

• One year increasing responsibility in ambulatory care setting
• Three years experience in a nursing position that required clinical judgment and critical experience.
• Leadership experience in multiple physician practice. Preferred.
• Experience with physician practice budget and billing processes. Preferred.
• Experience with an EMR. Preferred.

Education

• Associate's degree as RN
• Current Michigan License to practice as a Registered Nurse
• Bachelor's degree. Preferred.
• Additional college coursework in business or management. Preferred.

Specialized Knowledge and Skills

• Demonstrated ability to manage mulitple priorities and strong attention to detail
• Demonstrated strong written and verbal communication skills, including effective interpersonal skills
• Ability to provide care for clients which is age-specific to meet their physical and safety needs, phychosocial concerns and educational level
• Visual and auditory acuity necessary to monitor patient's condition and operate office equipment
• Ability to work in an EMR environment.

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University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.