SMG-MEDICAL RECEPTIONIST

Peoplefluent; Lansing (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

University of Michigan Health - Sparrow is seeking a front desk/clerical assistant to support patient services: scheduling, greeting, admitting and discharging, answering calls, filing and maintaining records in an EMR.

You will handle phone inquiries, prepare forms, enter demographics with high accuracy, and assist with data for billing. This is a full-time clinical support role requiring strong communication in a patient-centered environment.

Qualifications

• Education – High school diploma or GED.
• Demonstrates knowledge of CRT keyboard to process transactions.
• 80% accuracy in demographic input.
• Demonstrated excellent verbal and written communication skills.
• Ability to work in an EMR.

Responsibilities

• Greet, interact with, direct patients, visitors and others appropriately.
• Answer incoming calls, respond to inquiries or appropriately refer within or outside the department.
• Prepare patient demographic data, admit and discharge patients, schedule tests and referrals.
• Enter data into computer for insurance billing and tabulate receipts.

Skills

CRT keyboard

Verbal communication

Written communication

EMR proficiency

Education

High School Diploma or GED

Tools

EMR software

Job description

Description:

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice. Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment(computer, calculator, telephone, intercom, copier and fax).
• Assume preceptor role for new clerical assistants

• Other duties as assigned.

Job Requirements:

• Education – High school diploma or GED
• Specialized Knowledge and Skills – Demonstrates knowledge of CRT keyboard to process transactions.
• 80% accuracy in demographic input
• Demonstrated excellent verbal and written communicaiton skills
• Ability to work in an EMR

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

• Shift Days
• Degree Type / Education Level High School / GED
• Status Full-time Facility Sparrow Medical Group
• Experience Level New Grad