SMERF Sales Manager

Plazahotelelpaso; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A hotel in New York is seeking a Sales Manager - SMERF to manage accounts and drive revenue. The role involves utilizing effective sales techniques, maintaining relationships with key clients, and ensuring guest satisfaction. Candidates should have a degree in Hospitality and a proven sales track record, with experience in the hotel industry being preferred.

Qualifications

• Proven track record in sales required.
• Previous hospitality sales experience preferred.

Responsibilities

• Manage accounts to achieve guest satisfaction and revenue goals.
• Maximize revenue by selling all facets of the hotel.
• Travel locally to conduct outside sales calls and promote the hotel.

Skills

Sales Techniques

Negotiation

Customer Relationship Management

Education

Associate’s or Bachelor’s degree in Hospitality

Job description

Opportunity: Sales Manager - SMERF

Manage accounts to achieve guest satisfaction and to solicit past and new business ensuring all revenue goals are achieved or exceeded.

Potential Career Path

Property Director of Sales – Area Director of Sales – Regional Director of Sales

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

• Maximize revenue by selling all facets of the hotel to previous, current and potential clients.

• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
• Coordinate various departments' participation in servicing accounts.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Travel locally to conduct outside calls, promote the hotel and review competition.
• Represent hotel at trade shows.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management

Position Requirements

• Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
• Proven track record in sales required and previous hospitality sales experience preferred.

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays and weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
• Moderate travel between hotel and client’s locations required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels