SME Computer User Support Specialist

Mano Lani; United States; Remote; USD 92,000 - 113,000; Full time

Benefits offered by this job

Liberal vacation plan

Matching retirement program

Competitive salaries

Job summary

Mano Lani LLC is seeking a highly skilled SME Computer User Support Specialist to provide advanced GIS and business systems support remotely.

As a senior resource, you will troubleshoot complex user issues, guide project teams, coordinate technical activities, and develop user guides and procedures while collaborating with admins, developers, and clients to ensure successful deployments and ongoing support.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, GIS, Information Systems, or related field.
• Significant experience providing technical or application support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting GIS or enterprise applications.
• Strong communication and customer service skills.
• Ability to meet applicable client access requirements.

Responsibilities

• Provide advanced technical support for GIS applications, databases, and related systems.
• Troubleshoot software, configuration, access, data, and user issues.
• Provide technical guidance to users and project team members.
• Coordinate technical activities and help ensure project requirements are completed on schedule.
• Assist with software upgrades, system changes, and application implementations.
• Develop user guides, troubleshooting procedures, and technical documentation.
• Work with system administrators, developers, analysts, and client stakeholders to resolve issues.
• Provide guidance and mentoring to other support personnel as needed.

Skills

GIS applications

Troubleshooting

Customer service

Communication

Technical guidance

Education

Bachelor's degree in IT/CS/GIS

Tools

Esri ArcGIS

GIS databases

Job description

Overview

Job Title: SME Computer User Support Specialist

Location: Remote

Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business systems, and related technology. This position will serve as a senior resource for troubleshooting complex user issues, coordinating technical activities, and helping project teams successfully implement and support technology solutions. The ideal candidate combines strong technical knowledge with excellent customer service and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities

• Provide advanced technical support for GIS applications, databases, and related systems.
• Troubleshoot software, configuration, access, data, and user issues.
• Provide technical guidance to users and project team members.
• Coordinate technical activities and help ensure project requirements are completed on schedule.
• Assist with software upgrades, system changes, and application implementations.
• Develop user guides, troubleshooting procedures, and technical documentation.
• Work with system administrators, developers, analysts, and client stakeholders to resolve issues.
• Provide guidance and mentoring to other support personnel as needed.

Required Qualifications

• Bachelor's of Science degree in Information Technology, Computer Science, GIS, Information Systems, or a related field.
• Significant experience providing technical or application support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting GIS or other enterprise applications.
• Strong communication and customer service skills.
• Ability to meet applicable client access requirements.

Preferred Qualifications

• Advanced experience with Esri ArcGIS applications.
• Experience supporting GIS databases or enterprise GIS environments.
• Previous experience serving as a technical lead or subject matter expert.
• Experience developing technical documentation and user procedures.
• Experience working with government or large enterprise customers.

Benefits

Mano Lani LLC offers a comprehensive benefits package including a liberal vacation plan, a matching retirement program, and competitive salaries commensurate with skills and experience. For more information about our organization, please visit our web site at www.manolani.com.

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25 lbs.

Please note: Mano Lani LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Mano Lani LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Posted Salary Range

USD $92,000.00 - USD $113,000.00 /Yr.

Posted Salary Range

USD $92,000.00 - USD $113,000.00 /Yr.