SMC Operations Lead

Fisk Alloy Wire, Inc; Hawthorne (NJ); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Fisk Alloy, Inc. in Hawthorne, NJ is seeking an Operations Lead to coordinate daily order fulfillment, including picking, packing, staging, shipping and carrier loading. You will guide a small team, ensure accuracy, safety and adherence to procedures, and use ERP and barcode tech to drive performance.

You will supervise a team of 3–4, set daily priorities, monitor workflow, and provide training and backup coverage as needed to meet customer requirements and quality standards.

Qualifications

• High school diploma or equivalent required.
• Two to four years of manufacturing, distribution warehouse, shipping, receiving, warehousing, or order fulfillment experience required.
• Forklift certification required, or ability to obtain and maintain certification.
• Experience coordinating workflow or leading a small team preferred.

Responsabilités

• Coordinate daily order fulfillment activities for a team of 3–4 employees.
• Oversee picking, packing, staging, shipping, and carrier loading.
• Ensure accuracy of orders, packaging, and shipping documents.
• Provide day-to-day direction and training; ensure compliance with procedures.
• Back up for department supervisor as needed.

Connaissances

Team leadership

Workflow coordination

Quality & safety focus

Communication skills

Problem solving

Formation

High school diploma or equivalent

Outils

ERP system

Barcode scanners

Barcode technology

Forklift

Description du poste

POSITION SUMMARY:The Operations Lead coordinates the daily order fulfillment process, including order picking, packing, staging, shipping, and carrier loading. The position organizes and controls the workflow of a small team, verifies that products and documentation meet customer and company requirements, and promotes safe, accurate, process-oriented execution. The Operations Lead uses the ERP system, scan gun and barcode technology, reports, and performance metrics to support service, quality, and productivity objectives.FLSA: Non-ExemptEssential Duties and ResponsibilitiesDaily Order Fulfillment Coordination• Coordinate the activities of employees assigned to the daily order fulfillment process and organize the work of a team of approximately three to four employees.• Establish daily priorities based on order requirements, customer needs, carrier schedules, workload, and direction from the department supervisor.• Monitor workflow across picking, packing, staging, shipping, and loading activities; adjust assignments and escalate constraints or exceptions as needed.• Provide day-to-day work direction, process guidance, and training support while promoting consistent compliance with established procedures.• Provide backup coverage for the area in the absence of the department supervisor, as assigned.Order Picking• Coordinate and perform order picking using the ERP system, scan guns, barcode technology, work instructions, and applicable order documentation.• Verify product identification, quantity, lot or heat information, customer requirements, and order accuracy before material advances to packing.• Identify orders requiring special handling, segregation, labeling, documentation, or customer-specific processing and ensure requirements are communicated and followed.• Investigate and promptly resolve or escalate picking discrepancies, shortages, damaged material, or identification concerns.Order Packing• Ensure orders are packed in accordance with company-engineered packaging specifications, approved work instructions, and customer-specific requirements.• Confirm that products are protected, secured, labeled, and prepared to support safe handling and quality delivery.• Verify packaging materials, container selection, labels, markings, and enclosed documentation before shipment release.• Maintain a high degree of focus on the accuracy and quality of products, packaging, labels, and shipping documents.Shipping, Staging, and Carrier Loading• Coordinate order staging by customer and carrier, maintaining clear identification and segregation of completed shipments.• Verify shipment documentation for completeness and accuracy, including identifying information, quantities, transportation details, and required carrier forms.• Prepare and process shipping transactions in ERP system and related procedures using scan guns, barcode technology, reports, and other approved tools.• Coordinate and perform the loading of trailers, containers, straight trucks, and delivery vans while protecting material and securing loads.Education and Experience:• High school diploma or equivalent required.• Two to four years of manufacturing, distribution warehouse, shipping, receiving, warehousing, or order fulfillment experience required.• Prior experience coordinating workflow or providing day-to-day direction to a small team preferred.• Current forklift certification required, or ability to obtain and maintain certification in accordance with company requirements.Job Knowledge, Skills and Abilities:• Computer and technology proficiency, including ERP system, systematic transaction processing, scan guns, barcode technology, reports, and performance metrics.• Working knowledge of order picking, customer-specific requirements, special handling, packing specifications, order staging, shipping documentation, and carrier loading.• Ability to read and interpret sales orders, work orders, packing slips, bills of lading, labels, visual aids, and work instructions.• Ability to perform basic math and accurately compare item numbers, quantities, weights, measures, lot numbers, and heat information.• Practical experience operating forklifts and common material-handling equipment, including pallet jacks, hand jacks, scissor lifts, and roller walkers.• Ability to organize and control the daily work of a small team of approximately three to four employees.• Process-oriented approach with strong organizational, prioritization, problem-solving, and follow-through skills.• Dependable and prompt, with a high degree of attention to detail and quality.• Clear verbal and written communication skills and the ability to work effectively both independently and as part of a team.Physical Demands:• Regularly required to stand, walk, reach, bend, push, pull, and move throughout the facility.• Light to moderate physical effort is required, including lifting and moving materials weighing up to 50 pounds.• Required to operate a forklift and other approved material-handling equipment.• Ability to perform work safely in active shipping, warehouse, loading dock, and manufacturing areas.Personal Protective Equipment:Work Environment and Personal Protective Equipment• Work is performed in a combination of warehouse, manufacturing shop, loading dock, and office environments.• Safety glasses, steel-toe safety shoes, and hearing protection must be worn as required by company policy and posted work-area requirements.May be required to perform other duties outside of the normal responsibilities from time to time, as requested, directed or assigned. Thestatements in this job description are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the employee.