SMC National Remote Social Media Moderator

Work Based At Home; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Social Media Moderator to enhance client branding through effective social media management. This role involves collaborating with clients and internal teams to optimize social media profiles and listings, utilizing tools like Yext and Facebook Business Manager. The ideal candidate will possess strong digital marketing skills, excellent customer service abilities, and a keen attention to detail. Join a dynamic team that values curiosity and determination, where your contributions will directly impact client success and growth. If you are passionate about social media and eager to learn, this is the perfect opportunity for you.

Qualifications

• 1-2 years of experience in digital marketing required.
• Excellent knowledge of social media platforms like Facebook and Instagram.

Responsibilities

• Work closely with clients to optimize their social media profiles.
• Utilize Yext for updating client listings and profiles.

Skills

Digital Marketing

Customer Service

Critical Thinking

Problem Solving

Time Management

Interpersonal Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Yext

Facebook Business Manager

Hubspot

ClickUp

Google Analytics

Google Search Console

Job description

SMC National Remote Social Media Moderator

July 12, 2024

About SMC National

Our Company WHY is "helping people grow". While our clients, who are group practices in the dental industry, are rapidly growing, so are we! We have recently made the Inc. 5000 fastest growing companies and our next goal is to make the list of best companies to work for.

SMC’s Core Values:

• Extreme Ownership - Own and deliver on our clients' growth goals, taking responsibility for our actions and being accountable for results.
• Unquenchable Curiosity - Foster an unquenchable curiosity about the world to maintain creativity and innovation.
• Determination - Value determination and persistence to overcome challenges and achieve goals.
• Results Champions - Prioritize and celebrate results, understanding our success is determined by our impact on clients' businesses.
• Exceeding Our Own Expectations - Set and uphold high standards for quality and attention to detail.

Job Title: Social Media Moderator
Department: Product
Reports to: SEO Manager

Job Summary

The Social Media Moderator will work closely with our clients and internal teams to claim, create, merge, optimize, update and/or transfer our clients’ social media profiles, keeping processes and client information up-to-date.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Work closely with CSMs (Client Success Managers) and PMs (Project Managers) to understand client branding and marketing objectives.
• Gain access to clients' social media profiles.
• Utilize Yext to update and optimize client’s online listings.
• Communicate directly with clients via zoom, phone, email, or text to gain access to social and listing accounts.
• Create social media profiles that do not exist for clients.
• Use research and creative thinking to overcome roadblocks.
• Optimize social media profiles with correct information and branding.

Basic Qualifications

• 1-2 years of experience in digital marketing.
• Excellent knowledge of Facebook, Instagram, LinkedIn, Google Business Profile, Twitter.
• Good understanding of Facebook Business Manager.
• Excellent interpersonal and customer service skills.
• Resourceful with effective resource management.
• Keen attention to detail.
• Critical thinking and problem-solving skills.
• Adaptable and willing to help establish/update processes.
• Highly organized.
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent team player and collaborator.

Preferred Qualifications

• Experience with Yext platform and listings management.
• Experience with project management tools such as Hubspot or ClickUp.
• Understanding of basic SEO best practices.
• Dental experience is a plus but not required.
• Knowledge in: Facebook and Business Manager; Google Business Profiles; Instagram; YouTube Channels; WordPress; Google Analytics; Google Search Console.

Required Education/Experience

• High school diploma or equivalent.
• At least two years related experience required.

This Role Will Fit Like A Glove For:

• A go-getter.
• Someone who is self-aware and has a growth mindset.
• Someone who is positive and sees the silver lining.
• Someone who takes ownership of their actions.
• Someone who is inquisitive and never stops learning.
• Someone who is self-motivated.
• Someone who embraces personal development.
• Someone who is passionate.

The pay range for this role is:

50,000 - 60,000 USD per year (Remote - United States)