SMART Products- Field Service Specialist

ANDRITZ; Eugene (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in machinery manufacturing is looking for a Field Service Specialist to join their SMART Products team. The role involves customer interaction, technical support, and delivering project updates. Candidates should have an associate's degree and extensive experience in customer service along with strong troubleshooting abilities.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Disability Insurance

Tuition Assistance

Paid Maternity Leave

Paid Paternity Leave

Qualifications

• 5+ years of experience in customer service or technical support roles.
• Ability to explain technical information to non-technical audiences.
• Experience with installation and repair.

Responsibilities

• Ensure high customer satisfaction for SMART products.
• Prepare technical reports based on project scope or service status.
• Participate in ongoing training for new products and technologies.

Skills

Communication

Troubleshooting

Customer Service

Technical Support

Education

Associate's degree in electronics, engineering, mechatronics or related field

Tools

Instrumentation

Electrification

Job description

SMART Products - Field Service Specialist

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Are you excited about being at the forefront of technology? Do you enjoy helping customers solve complex issues and improve their operations? Are you looking for a challenging yet rewarding role that offers opportunities for learning and growth?

ANDRITZ is committed to delivering innovative solutions globally. Our success stems from our passion and love for what we do. We lead in future engineering technologies, providing solutions that ensure our clients' success in key industries shaping our future. Join our growing team!

We are seeking a Field Service Engineer for our SMART Products team in the Pulp and Paper Automation business. SMART products include specialty analyzers and control devices for wood pulp and paper manufacturing. The preferred location is in the Southeast or Northwest US, but the location is flexible.

In this role, you will perform project and service-related work, including installing, commissioning, starting up systems, providing Lifecycle Support, responding to customer inquiries, and being a subject matter expert for SMART Products.

Responsibilities include:

• Ensuring high customer satisfaction for SMART products in North America.
• Collaborating with team members to address technical issues promptly.
• Providing regular project and service updates to customers.
• Preparing technical reports based on project scope or service status.
• Completing all service work per company policies and procedures.
• Participating in training to stay updated on new products and technologies.

Qualifications:

• Associate's degree in electronics, engineering, mechatronics, or related field (preferred).
• At least 5 years of experience in customer service or technical support roles.
• Knowledge of pulp and paper manufacturing processes (preferred).
• Excellent communication skills, able to explain technical info to non-technical audiences.
• Strong troubleshooting skills to resolve technical issues efficiently.
• Experience with instrumentation and electrification, including installation and repair.
• Ability to work independently and in a team.
• Valid driver's license and willingness to travel across North America.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: IT, Customer Service, Engineering
• Industries: Machinery Manufacturing, Industrial Machinery

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Inferred benefits include medical, vision, 401(k), disability insurance, tuition assistance, paid maternity and paternity leave.

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