Smart Home Consultant

ADT; Roanoke (VA); On-site; USD 15,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Paid time off

Flexible work schedule

Job summary

ADT, located in Roanoke, Virginia, is looking for a Smart Home Consultant to guide residential customers in designing their home setups.

This role involves hands-on installation and consultative sales, ensuring that customers understand the functionalities of security, IoT devices, and smart home products.

With a pay structure including hourly earnings and commissions, successful consultants can earn upwards of $105,000 annually while enjoying various employee benefits.

Qualifications

• Valid driver's license and clean driving record required; additional licensing may be needed.
• Ability to climb, lift 10 or more pounds, and work in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware and smart home products.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.

Skills

Strong customer-focused communication skills

Technical aptitude with smart device ecosystems

Ability to understand product interactions

Adaptability to new tools and technologies

Education

High school diploma or equivalent

Job description

What you will do

As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands‑on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.

• Deliver in‑home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long‑term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

What you need to be successful

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
• Strong customer‑focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions.

Benefits

Hourly Pay: $15.30

Earning Potential: With uncapped commissions, job‑completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.

Training Pay: For your first three weeks, you’ll earn $320 per week as you complete hands‑on training and learn the systems, tools, and technology that set you up for long‑term success.

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle
• Short‑ and long‑term disability, life insurance, and well‑being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

EEO Statement

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.