Smart Buildings Service Operations Manager

Siemens Mobility; San Diego (CA); On-site; USD 132,000 - 228,000; Full time

Job summary

Siemens Mobility is seeking a Service Operations Manager to lead a team focused on building automation and safety systems. Responsibilities include overseeing service agreements, driving customer satisfaction, and managing significant revenue targets. This role offers a competitive salary and benefits, contributing to sustainable progress and a thriving workplace culture.

Benefits

Health and wellness benefits

Qualifications

• Experience supervising teams (4+ years)
• Familiarity with HVAC, Building Automation, Fire Alarm, or Security Systems
• Ability to understand financial reporting and apply cost control measures

Responsibilities

• Oversee hiring, training, and mentoring of service teams
• Manage revenue, gross margin, and absorption to achieve business plan projections
• Ensure safety compliance and high levels of customer satisfaction

Skills

Leadership

Revenue Management

Customer Satisfaction

Safety Compliance

Education

Associate degree from a two-year college or technical school

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’tjust about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

The Service Operations Manager leads a team responsible for performing service work for building automation, fire, life safety, or security systems. The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. Target revenue achievement for this position is greater than $20 million annually.

As a Service Operations Manager, you will:

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.
• Develop customer relationships and maintainhigh levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• Associate degree from a two-year college or technical school
• 4+ years of experience supervising teams
• On-the-job Industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
• Must be able to demonstrate an understanding of financial reporting with ability to apply cost control measures
• Familiarity or experience (either through a previous role or through education) with HVAC, Building Automation, Fire Alarm, or Security Systems
• Experience using Microsoft Office
• Verbal and written communication skills in English
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• This position supports a Siemens customer that requires all employees and vendors to be fully vaccinated against COVID-19 wherepermitted by applicable law and in accordance with an accommodation based on legally protected reasons

Preferred Qualifications:

• Bachelor’s degree
• 4+ Years of experience supervising teams

You’llbenefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $132,650 - $227,400and the annual incentive target is 15% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Ready to create your own journey?Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.