Smallwares Manager

Jetro Restaurant Depot; Urbandale (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jetro Restaurant Depot in Urbandale, IA is seeking a Smallwares Manager to oversee receiving, stocking, labeling, and customer service, with 50%+ physical labor.

You will supervise stockers, coordinate inventory, ensure pricing accuracy, train staff, and develop schedules. Bachelor's or HS diploma with 4 years in customer service required; strong leadership and communication essential.

Qualifications

• Bachelor's Degree, OR High School Diploma OR GED with at least 4 years of experience in customer service.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public.
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

Responsibilities

• Ensure proper customer service and works to develop relationships with customers.
• Supervises and works together with Small wares Supervisor (if applicable) and Stocker/s to assure that shelves are stocked and merchandise is rotated.
• Assists in developing schedules, monitors performance and recommends the proper discipline as appropriate including termination.
• Trains employees in job responsibilities and safe operating procedures :
• Interview candidates and recommends for hires.
• Reviews in inventory for products rotation on a daily basis to prevent shrinkage and damages.
• Rotates products as needed.
• Ensures that shelf pricing is correct and reflects the most recent pricing and market condition.
• Supervises the ordering of small wares products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to expirations and not have too much inventory on hand.

Skills

Customer service

Leadership

Communication

Analytical reading

Interpersonal skills

Training

Education

Bachelor's / High School with 4+ years in customer service

Job description

Position Summary

Responsible for the receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. 50% or more of the job includes manual labor.

JOB DETAILS

Position Title: Smallwares Manager
Department: Small Wares
Supervisor: Branch Manager
FLSA: Non-exempt

Position Summary

Responsible for the receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. 50% or more of the job includes manual labor.

Essential Functions

• Ensure proper customer service and works to develop relationships with customers.


• Supervises and works together with Small wares Supervisor (if applicable) and Stocker/s to assure that shelves are stocked and merchandise is rotated.


• Assists in developing schedules, monitors performance and recommends the proper discipline as appropriate including termination.


• Trains employees in job responsibilities and safe operating procedures :


• Interview candidates and recommends for hires.


• Reviews in inventory for products rotation on a daily basis to prevent shrinkage and damages.


• Rotates products as needed.


• Ensures that shelf pricing is correct and reflects the most recent pricing and market condition.


• Supervises and works alongside the Stocker/s in the receiving of all small wares products and ensures that the proper paperwork is completed.


• Physically breaks down pallets, stocks products and organizes displays.


• Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.


• Supervises the ordering of small wares products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to expirations and not have too much inventory on hand.


• Coordinates that the pallets stored in the racks have the proper block and date tags.


• Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing and pulling out pallets and cleaning underneath.


• Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold.


• Assures that trash is removed from floor and properly handled.


• Makes sure that low stock/out of stock information is communicated to the inventory Controller after carefully checking the system and rack for product.


• Maintains that all signage is correct and that the flyers prices are reflected on the product.


• Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, and space allocation) and creatively merchandises and sets up impulse areas for merchandising.


• Performs weekly self audits


• Performs additional duties, responsibilities and projects as assigned.

Other Responsibilities

• Performs other work-related duties as required and assigned.

Education, Experience And Skills Required

• Bachelor's Degree, OR High School Diploma OR GED with at least 4 years of experience in customer service, OR any appropriate combination of education and experience.


• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.


• Ability to effectively present information and respond to questions from managers, clients, and general public


• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.


• Proven leadership skills; ability to supervise and direct employees.


• Effective oral and written communications skills


• High level of interpersonal skills to handle sensitive and confidential situation and documentation.


• Commitment to company values and strong customer orientation.

Physical Requirements

• Lift/Carry Abilities (measured for maximum or average load)


• Lift - 50 lbs


• Carry strength (50' or less) - 50 lbs


• Frequent lift/carry (> 12x/hour) - 50 Ibs


• Constant lift/carry (> 30x/hr) - 20 lbs


• Physical Aptitudes (rated based on level of skill involved)


• Agility/dynamic balance 80-100%


• Finger dexterity - 80-100%


• Manual dexterity - 80 - 100%


• Posture Tolerance (rated based on frequency or time involved)


• Stand/walk - constantly (4 hours at time)


• Reach above shoulder level - occasionally


• Twist/tum head - frequently


• Bend over/stoop - occasionally


• Climb steps/ladder - occasionally


• Kneel/squat - occasionally

Work Environment

• Temperature is moderate


• Equipment in motion (forklifts, electric pallet jacks, scooters)

Job Ref #: e2455827-6997-43a7-b5de-7d3a394b58b6
Date Posted: 2026-08-27