Small Engine Technician - Sales, Repair & Service Expert

Ace Hardware; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K

PTO

Holiday Pay

Employee discount program

Job summary

Turner Ace Hardware in Jacksonville, FL is seeking a Small Engine Mechanic to deliver outstanding customer service while repairing and maintaining outdoor power equipment. You will diagnose, repair and service Stihl tools, handle warranty considerations, and help customers with parts and purchases.

Join a team focused on quality service, timely repairs, and accurate paperwork. Flexible hours including evenings, weekends, and holidays may be required to meet store needs.

Qualifications

• Knowledge of operation and repair of small engines.
• Experience in equipment/small engine repairs.
• Sales and marketing experience with retail programs.
• Proficiency with MS Word and Excel.
• Flexible hours including evenings, weekends and holidays.

Responsibilities

• Sell, demonstrate, order and repair Stihl outdoor power equipment and parts.
• Provide service, maintenance and repairs for all Stihl related products, in a timely manner.
• Determine parts needed, estimate labor and warranty coverage.
• Provide regular updates to customers on warranty, service delays, or parts availability.
• Provide excellent customer service by phone or in person.
• Answer product questions and assist with customer purchases.
• Process service orders and warranty paperwork promptly.
• Maintain safe, clean and organized work areas per guidelines.
• Keep records of inspections, test results, work performed and parts used.

Skills

Small engine repair

Customer service

Sales

Team player

Communication

Multitasking

Tools

MS Word

Excel

POS systems

Job description

Turner Ace Hardware in Jacksonville, FL is seeking a Small Engine Mechanic to deliver outstanding customer service while repairing and maintaining outdoor power equipment. You will diagnose, repair and service Stihl tools, handle warranty considerations, and help customers with parts and purchases.

Join a team focused on quality service, timely repairs, and accurate paperwork. Flexible hours including evenings, weekends, and holidays may be required to meet store needs.