Small Engine Department Lead Part-Time

E&H Hardware Group, LLC; Wooster (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) for full-time employees

Paid time off and holiday pay

Employee discounts

Training and certification programs

Career growth opportunities

Job summary

E&H Hardware Group, LLC in Wooster, Ohio is seeking a Small Engine Department Lead to manage operations of the small engine department. This leadership role includes supervising daily activities, providing customer service, and training the team on equipment repairs.

The ideal candidate will possess extensive knowledge of small engine repair and strong leadership skills. The position offers competitive pay, benefits, and opportunities for growth within a family-operated business committed to community values.

Qualifications

• Must have 3-5 years experience in small engine repair or department leadership.
• Willingness to obtain Stihl Silver Certification within 1 year.
• Physical ability to lift up to 50 lbs. and perform bending, crouching, and standing tasks.

Responsibilities

• Oversee daily operations of the small engine department.
• Deliver expert advice and world-class service to customers.
• Train and support the small engine team.
• Diagnose and repair small engine equipment as needed.

Skills

Leadership and team management skills

Knowledge of small engine equipment

Customer service skills

Organizational and problem-solving abilities

Education

High school diploma

Technical certifications

Job description

E&H Ace Hardware is seeking an experienced Small Engine Department Lead to oversee daily operations of our small engine department. This leadership role focuses on managing the team, ensuring top-notch customer service, maintaining department standards, and driving sales and service profitability.

What You’ll Do

Department Management

• Supervise and coordinate daily activities including repairs, maintenance, and parts sales
• Meet or exceed productivity, quality, and profitability goals
• Manage technician scheduling and workloads to optimize efficiency
• Maintain accurate records of repairs, orders, and inventory
• Keep the department organized, clean, and safe

Customer Service

• Deliver world-class service to every customer
• Address inquiries, concerns, and complaints promptly and professionally
• Provide expert advice on equipment repairs, maintenance, and purchases
• Collaborate with sales team to promote products and services

Team Leadership

• Train, guide, and support the small engine team
• Monitor performance, give feedback, and assist with reviews alongside the Service Manager
• Foster a positive, team-focused work environment encouraging continuous improvement

Technical Expertise

• Diagnose and repair small engine equipment to support the team as needed
• Stay current on small engine technology, equipment, and repair methods
• Ensure compliance with all safety standards and protocols

Inventory & Sales

• Monitor parts inventory and place orders to maintain adequate stock
• Track and manage department expenses within budgetWork with vendors to negotiate pricing and maintain strong relationships

What You’ll Bring

• Strong leadership and team management skills
• Extensive knowledge of small engine equipment, repair techniques, and parts
• Excellent organizational, problem-solving, and time management abilities
• Proficiency with repair logs and sales reports
• Exceptional customer service and communication skills
• Physical ability to lift up to 50 lbs. repeatedly and perform tasks requiring bending, crouching, and standing

Requirements

• Satisfactory background check prior to employment
• Willingness to travel up to 5 days annually for training
• Must obtain Stihl Silver Certification within 1 year

Education & Experience

• High school diploma required; technical certifications preferred
• 3-5 years’ experience in small engine repair or department leadership

Why Join E&H Hardware Group?

• Competitive pay and benefits
• Training and certification programs
• Health, dental, vision, and 401(k) for full-time employees
• Paid time off and holiday pay
• Employee discounts and career growth opportunities
• Locally owned, family-operated, with strong community values

About Us

E&H Hardware Group operates multiple Ace Hardware stores and service teams throughout Ohio, proudly supporting Local Relationships Built on Trust and offering outstanding service to our customers.