Small Engine Department Lead

E&H Ace Hardware; Delaware (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision

401(k)

Paid time off

Employee discounts

Job summary

E&H Ace Hardware in Ohio is seeking an experienced Small Engine Department Lead to oversee daily operations, manage the team, ensure top-notch service, and drive repair profitability.

You will supervise repairs, parts sales, scheduling, inventory accuracy, and safety, while mentoring staff and collaborating with the sales team to grow business. Strong leadership and small engine knowledge are essential.

Qualifications

• High school diploma is required; technical certifications are a plus.
• 3–5 years’ experience in small engine repair or department leadership.
• Must obtain Stihl Silver Certification within 1 year.
• Willingness to travel up to 5 days annually for training.
• Satisfactory background check prior to employment.

Responsibilities

• Supervise and coordinate daily department activities including repairs, maintenance, and parts sales.
• Meet or exceed productivity, quality, and profitability goals.
• Manage technician scheduling and workloads for efficiency.
• Maintain accurate records of repairs, orders, and inventory.
• Deliver world-class customer service and expert repair guidance.
• Train, guide, and support the small engine team and collaborate with Sales.
• Monitor performance, provide feedback, and assist with reviews alongside Service Manager.
• Monitor expenses and negotiate with vendors to maintain stock and costs.

Skills

Leadership

Small engine knowledge

Customer service

Problem-solving

Time management

Sales reporting

Education

High school diploma

Stihl Silver Certification

Job description

E&H Ace Hardware is seeking an experienced Small Engine Department Lead to oversee daily operations of our small engine department. This leadership role focuses on managing the team, ensuring top-notch customer service, maintaining department standards, and driving sales and service profitability.

What You’ll Do:

Department Management

Supervise and coordinate daily activities including repairs, maintenance, and parts sales

Meet or exceed productivity, quality, and profitability goals

Manage technician scheduling and workloads to optimize efficiency

Maintain accurate records of repairs, orders, and inventory

Keep the department organized, clean, and safe

Customer Service

Deliver world-class service to every customer

Address inquiries, concerns, and complaints promptly and professionally

Provide expert advice on equipment repairs, maintenance, and purchases

Collaborate with sales team to promote products and services

Train, guide, and support the small engine team

Monitor performance, give feedback, and assist with reviews alongside the Service Manager

Foster a positive, team-focused work environment encouraging continuous improvement

Technical Expertise

Diagnose and repair small engine equipment to support the team as needed

Stay current on small engine technology, equipment, and repair methods

Ensure compliance with all safety standards and protocols

Monitor parts inventory and place orders to maintain adequate stock

Track and manage department expenses within budget

Work with vendors to negotiate pricing and maintain strong relationships

What You’ll Bring:

Strong leadership and team management skills

Extensive knowledge of small engine equipment, repair techniques, and parts

Excellent organizational, problem-solving, and time management abilities

Proficiency with repair logs and sales reports

Exceptional customer service and communication skills

Physical ability to lift up to 50 lbs. repeatedly and perform tasks requiring bending, crouching, and standing

Requirements:

Satisfactory background check prior to employment

Willingness to travel up to 5 days annually for training

Must obtain Stihl Silver Certification within 1 year

Education & Experience:

High school diploma required; technical certifications preferred

3-5 years’ experience in small engine repair or department leadership

Why Join E&H Hardware Group?

Competitive pay and benefits

Training and certification programs

Health, dental, vision, and 401(k) for full-time employees

Paid time off and holiday pay

Employee discounts and career growth opportunities

Locally owned, family-operated, with strong community values

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and service teams throughout Ohio, proudly supporting Local Relationships Built on Trust and offering outstanding service to our customers.