Small Business Support Specialist II

Lewis-Clark State College; Lewiston (ID); On-site; USD 30,686 - 43,704; Part time

Job summary

Lewis-Clark State College is hiring a Small Business Support Specialist II for the Idaho Small Business Development Center. This part-time position offers an hourly rate of $27.00 but no benefits. The role requires a Bachelor's degree in Business or related field, and at least three years of small business experience.

The selected candidate will provide administrative support, customer service for clients, maintain a client database, and assist business consultants. Documents required for application include a cover letter, resume, and references.

Qualifications

• Three years of small business ownership, management, lending, or consulting experience required.
• Experience in customer service essential.

Responsibilities

• Provide administrative support for Idaho SBDC staff.
• File, scan, and prepare documents.
• Answer phone, respond to emails, and assist clients.
• Maintain client database.
• Conduct research and provide business training workshops.

Skills

Microsoft Office (Word, Excel, PowerPoint)

Small business management

Customer service

Education

Bachelor's degree in Business (or closely related field)

Job description

Job Overview

Idaho Small Business Development Center is seeking a Small Business Support Specialist II. This is a part-time, no benefits position with an hourly rate of $27.00.

Degree Requirement

Degree Requirement: Bachelor's degree in Business (or closely related field) from an accredited institution or equivalent combination of education and relevant professional experience required.

Required Qualifications

• Experience with Microsoft Office (Word, Excel, and PowerPoint)
• At least three years of small business ownership, management, lending, business consulting, or an equivalent combination of knowledge, skill, and experience.

Responsibilities

1. Provide administrative support for Idaho SBDC staff, including department travel and purchasing.
2. Provide customer service to clients, the public, the Idaho SBDC, Lewis‑Clark State College, and other organizations.
3. File, scan, make copies, prepare and proof documents and correspondence, pick up and deliver mail to/from Lewis‑Clark State College's mailroom.
4. Answer the phone and respond to e‑mails, provide information, forward e‑mails and calls, send out surveys, leave messages, and assist walk‑in clients as needed.
5. When invited, assist Business Consultants with client projects concerning various business topics.
6. Maintain Center IC client database. Input new clients, narratives, trainings, impacts, student projects, and create reports.
7. Check calendars and confirm appointments and workshop attendance.
8. Use Microsoft Office programs, including Outlook, Word, Excel, Publisher, and Canvas to perform duties.
9. Coordinate work with other staff, interns, and students.
10. Attend and participate in meetings and trainings related to the position.
11. Keep track of hours worked and input on state time card system.
12. When invited, observe and participate with experienced Business Consultant(s) during appointments with selected clients.
13. Analyze issues, identify opportunities, and help clients regarding business management, marketing, accounting, operations, planning, leadership, regulations, and other business operations.
14. Conduct research and work on projects in order to assist clients, such as helping clients with business plans, marketing plans, cash flow projections, and other business projects.
15. Develop, coordinate, and provide business training workshops as needed.
16. Help center meet Idaho SBDC annual goals including the following: Client Business Starts, Capital Raised, Jobs Created, and Sales Growth.
17. Maintain strict confidentiality of all client information.

Application Procedure

Please upload the following documents:

• Cover Letter
• Resume
• Three Professional References

This position is open until filled. Posting will remain open until a suitable pool of candidates is identified.

This position is subject to the successful completion of a criminal background check and may also be subject to an education verification. LC State is an EEO/VETS employer.