Small Business Development Officer

First Merchants Bank; Ann Arbor (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank in Ann Arbor, MI seeks a Small Business Development Officer to drive deposit growth and build strong relationships with small businesses generating $0-$3 million in annual revenue.

The role emphasizes prospecting, onboarding, and cross-selling banking solutions while engaging with local communities and chambers of commerce. A strong background in small business banking and CRM proficiency is preferred.

Qualifications

• Bachelor's degree in Business, Finance or related field or equivalent experience.
• Minimum of three years in business banking, sales or financial services focused on small business.
• S.A.F.E Act registration within three months of hire preferred.

Responsibilities

• Identify, prospect, and onboard small business clients to drive deposits and lending growth.
• Develop strategies to increase core deposits and banking services for small businesses.
• Maintain a robust pipeline of prospects for steady business development.
• Act as primary contact for clients, delivering excellent service and maintaining relationships.
• Engage with community events and organizations to generate leads and promote the bank.
• Collaborate with internal teams to cross-sell products and provide holistic solutions.
• Ensure onboarding and account activities comply with regulatory requirements.

Skills

Relationship building

Small business banking

Deposit acquisition

Communication

Negotiation

Financial statement analysis

CRM systems

Business development tools

Education

Bachelor's degree in Business or Finance

Associate degree + 2 years related experience

4 years related work/military experience

Tools

CRM systems

Business development tools

Job description

First Merchants Bank is seeking a Small Business Development Officer (SBDO). The SBDO is responsible for driving deposit growth and fostering strong relationships with small businesses generating $0-$3 million in annual revenue. This role focuses on acquiring, developing, and retaining small business clients by providing tailored banking solutions that meet their needs. The ideal candidate is results-driven, possesses a strong understanding of small business banking, and excels at relationship building and community engagement.

Essential Duties and Responsibilities:

• Business Acquisition and Growth:
  • Identify, prospect, and onboard small business clients to achieve deposit and lending growth targets.
  • Develop and execute strategies to increase core deposits and other banking services tailored to small businesses.
  • Deepen share of wallet by retaining and expanding existing relationships.
  • Maintain a pipeline of prospects to ensure consistent business development efforts.
• Relationship Management:
  • Act as the primary point of contact for small business clients, delivering exceptional service and fostering long-term relationships.
  • Conduct regular client reviews to understand their evolving business needs and recommend appropriate deposit, cash management solutions and small business lending.
  • Serve as a trusted advisor, offering insights on liquidity management, treasury solutions, and other banking products.
• Community Engagement and Networking:
  • Actively participate in community and networking events to build a strong referral network.
  • Develop relationships with local business organizations, chambers of commerce, and industry groups to generate leads and enhance the bank's visibility.
  • Represent the bank professionally in the community to promote its brand and services.
  • Develop centers of influence as a referral source.
• Collaboration and Cross-Selling:
  • Partner with internal teams such as commercial banking, treasury management, and private wealth to provide holistic solutions for clients.
  • Identify opportunities to cross-sell products such as business loans, merchant services, and personal banking for business owners and employees.
• Compliance and Risk Management:
  • Ensure all client onboarding and account management activities comply with regulatory requirements and internal policies.
  • Maintain accurate records and documentation for client interactions and business development activities.

To be successful in this position, we require the following:

• Bachelor's degree in Business, Finance, or a related field OR an associate degree / two years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience).
• A minimum of three (3) years of experience in business banking, sales, or financial services with a focus on small business clients.

The following would be a plus:

• This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
• Proven track record in business development, especially in deposit acquisition.
• Strong understanding of small business banking products, including deposit accounts, cash management, and treasury solutions.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to analyze financial statements and assess business needs effectively.
• Proficiency in CRM systems and other business development tools.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.