Small Business Banker

Comerica Bank; California, Allen Township (MO, OH); Hybrid; USD 85,000 - 153,000; Full time

Job summary

An established industry player is seeking a Small Business Banker to drive customer growth and enhance small business relationships. This role involves managing a portfolio of business customers, providing tailored solutions, and ensuring exceptional service. The ideal candidate will have a strong background in financial services sales and a commitment to customer satisfaction. With a focus on community involvement and partnership activities, this position offers a dynamic work environment that balances in-office and remote work. Join a company that values its employees and invests in their futures through comprehensive rewards and benefits.

Benefits

Health and welfare programs

Retirement benefits

Paid time off

Diversity and equal opportunity employment

Qualifications

• 3 years in consumer/business financial services sales.
• Experience in managing customer relationships and onboarding.

Responsibilities

• Drive net customer growth through small business relationship management.
• Enhance customer experience by aligning needs with products and services.

Skills

Customer Relationship Management

Sales Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree

4 years of relevant experience

Tools

Microsoft Office

Job description

Small Business Banker

The Small Business Banker is responsible for driving net customer growth through the attraction, expansion, retention, and servicing of small business relationships. This role supports multiple banking centers within a defined geographic territory, focusing on their portfolio and business customers. The role involves calling on small business customers with up to approximately $3 million in annual revenues, with lending needs initially up to $100K, increasing to $250K in the future.

The trusted advisor will be committed to new business development, conducting quality conversations to build rapport and discover unmet needs, providing relationship servicing, and enhancing partner referral processes by following best practices.

Position Responsibilities

Customer Relationship Activities

• Service, execute, and impact customer relationship activities for the attraction, expansion, and retention of business customers.
• Provide effective onboarding and engagement by strengthening relationships, introducing products and services, and addressing customer questions.
• Acquire and retain business customers through partnership activities.
• Manage portfolio to retain and expand current relationships and increase the number of portfolio customers.
• Participate in community involvement to increase outreach and foster new business relationships.
• Proactively set appointments and hold regular meetings with portfolio customers to build trust and identify needs.
• Comply with policies, regulations, and security procedures to serve customers and ensure satisfaction.

Customer Experience and Partnership Activities

• Learn about new products, services, technologies, and customer service tactics.
• Enhance customer experience by aligning needs with Comerica's values and creating tailored solutions.
• Manage servicing requests and resolve complex complaints.
• Partner with banking centers to grow revenue and improve customer experience.
• Identify opportunities to introduce customers to small business, banking, merchant services, and treasury management partners.

Qualifications:

• Bachelor's Degree or 4 years of relevant experience.
• 3 years in consumer/business financial services sales.
• 1 year experience with Microsoft Office products.

Work Schedule: Category B - 3-4 days in office, 1-2 days remote. Hours: 8:00am - 5:00pm, Monday - Friday.

For candidates in California, Colorado, Washington, New York, the expected salary range is:

• California: $85,000 - $152,500 annually.

Salary ranges are subject to change and depend on various factors including location, experience, and peer compensation. The salary is determined based on the work location.

About Comerica

We invest in our employees' futures through comprehensive Total Rewards, including competitive salary, health and welfare programs, retirement benefits, paid time off, and more. We conduct background checks and require NMLS certification where applicable. Comerica is committed to diversity and equal opportunity employment, welcoming veterans and individuals with disabilities.