Small Business Account Manager

Marsh McLennan Agency; West Springfield (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Join a leading insurance agency as a Small Business Account Manager. In this pivotal role, you will provide exemplary service to clients by managing their insurance needs, advising on coverages, and ensuring exceptional customer satisfaction. Contribute to a dynamic team in a supportive workplace culture dedicated to professional development and well-being.

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• 3-5 years of insurance service experience required.
• Strong working knowledge of business insurance coverages.
• Effectively handles stressful situations and deadline pressures.

Responsibilities

• Manage assigned book of accounts and provide professional service.
• Market new business and renewal submissions to carriers.
• Advise customers on insurance policies/products for business assets.

Skills

Customer Service

Negotiation

Attention to Detail

Time Management

Problem Solving

Education

Undergraduate Degree

Property & Casualty License

Associate in General Insurance Designation

Tools

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

Small Business Account Manager, Business InsuranceOur not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Commercial Lines Account Manager with the Business Insurance team here at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

The Small Business Account Manager at Clark Insurance, a Marsh McLennan Agency, is part of our Business Insurance division which specializes in consulting on property & casualty lines of coverage. SBU Account Managers provide a high, professional standard of service to our customers in their overall management of an assigned book of accounts. They consistently initiate contact with existing customers, identify needs and recommend appropriate coverages and products. In addition, the SBU Account Managers manage a book independently and are responsible for handling new business.

What can you expect to do?

• Responsible for the servicing of assigned accounts independently, utilizing discretion and
• independent judgment to craft solutions to be shared with customer.
• Possess knowledge of carrier manuals, appetite, services and coverage forms/products available from each of our carrier partners
• Advise customers/prospects on the insurance policies/products/services available for protecting their business assets
• Responsible for front-end underwriting of customers to align the proper carrier and best solutions for the customer’s insurance needs
• Provide quotations, coverage summaries/comparisons, proposals and recommendations
• Market new business and renewal submissions to carriers utilizing our standard submission forms
• Responsible for customer communications, conflict resolution, and compliance on customer deliverables. Ensure customer or carrier conflicts are handled in an effective manner by identifying and implementing solutions as issues arise, keeping the team, Director/SVP informed of issues.
• Responsible for the proper documentation in the agency management system of all customer communications and the confidentiality of all customer documentation
• Guide processing of mail, renewals, new business, billing, cancellations, non-renewals, reinstatements, and other administrative functions carried out by associates and analysts
• Follow all systems, procedures and regulations set forth by agency, insurance carriers, and state departments of insurance
• Make customers aware of the services available in other departments within the agency
• Work to attain individual, department and agency business goals
• Continue to update job knowledge by participating in educational opportunities

Our future colleague.

We’d love to meet you if your professional track record includes the following:

• 3-5 years of insurance service experience
• Undergraduate degree or combination of industry education and experience
• Property & Casualty License
• Holds the Associate in General Insurance designation
• Strong working knowledge of business insurance coverages
• Extremely detail oriented
• High level of initiative and able to work well in a team environment
• Motivated, goal-oriented, persistent and skilled negotiator
• Strong technical capacity with knowledge of Microsoft Office software products
• Handles stressful situations and deadline pressures well
• Strong communication, organization and time management skills
• Results driven with a positive, professional attitude and exceptional customer service focus
• Plans and executes responsibilities independently and with discretion

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/
  
  

Who You Are Is Who We Are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMABI

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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