SM Technician

Wolter; Town of Brookfield (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Life Insurance

Disability Insurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Tool Loans

Safety boots subsidy

Safety glasses subsidy

Paid time off & holidays

Job summary

Wolter is seeking a dynamic SM Technician to join our Brookfield, WI team. This field service role involves traveling to customer sites to perform maintenance on material handling equipment, with company provided tools and ongoing training.

The ideal candidate will be mechanically inclined, have strong communication, and manage multiple priorities while delivering excellent customer service and ensuring safety at all times.

Qualifications

• Must be mechanically inclined with solid base skills on powered industrial equipment.
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Strong customer orientation and professionalism.
• Basic computer proficiency and laptop fundamentals.

Responsibilities

• Travel to customer sites to complete assigned jobs.
• Maintain inventory in service vehicle and supplies.
• Attend service training classes to stay current on products.
• Complete paperwork daily at the job site and obtain customer signature.
• Communicate status to dispatcher and schedule new jobs.
• Identify additional repair opportunities and inform customer.
• Develop relationships with territory sales reps to share opportunities.
• Keep the company truck clean and report needed repairs.
• Adhere to safety rules and policies at all times.

Skills

Mechanically inclined

Strong communication

Time management

Customer orientation

Basic computer proficiency

Job description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic SM Technician to join our rapidly growing team out of our Brookfield location. SM Technicians specialize in performing scheduled maintenance jobs in the field for our customers on customer premises – meeting and exceeding customer’s expectations. Technicians are provided with a company service van, service laptop, iPad, credit card, and cell phone. We have internal support staff to assist, as well as free technical training through our factory certified in-house trainers, and in-the-field technical support! SM Technicians are needed to service our customers

Who we are:

Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Travel to customer to complete all jobs that are assigned to you.
• Maintain inventory in service vehicle – filters, oil, etc.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete and submit all paperwork daily for jobs worked on (time cards, maintenance reports with customers’ signature). Paperwork must be completed at job site before leaving for the next job, or going home.
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• While completing jobs, look for any additional items that may need repair or appear to be worn – inform customer, especially if safety related (example: lights, backup alarms).
• Inform supervisor of possible additional items so they can follow up with customer, and note on maintenance report
• If repair is something you can take care of with customer’s permission, do so.
• Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.
• Maintain cleanliness and organization of company truck. Report any repairs needed to vehicle to supervisor.
• Always adhere to safety rules and policies at all times.
• Perform other duties as assigned.

Essential skills and experience:

• Must be mechanically inclined with solid base skills on powered industrial equipment.
• Must successfully complete any training courses required.
• Strong customer orientation.
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must have a phone line at home (needed for faxing paperwork to service office daily, as needed)
• Must have valid driver’s license and good driving record.
• Must be certified to operate material handling equipment.
• Commitment to company vision and mission.

Our mission is to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

We are an affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

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