Slovak Technical Support Specialist

speakit; Kentucky; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading multinational technology company is seeking Slovak Technical Support Specialists to provide top-notch support to Slovak-speaking customers. You'll troubleshoot mobile devices, manage customer inquiries, and help build trust with clients. This position requires fluency in Slovak and C1 English. Additionally, you will have opportunities for training and development, with a compensation package that includes bonuses and relocation support to Greece.

Benefits

1300€ gross monthly salary

14 salaries per year

Monthly bonuses up to 200€

Transportation bonus of 100€

Relocation package covered

Work from home policy

First class ongoing training and development

Qualifications

• Fluency in written and spoken Slovak is required.
• C1 English proficiency necessary for effective communication.
• Technical skills are essential for troubleshooting.

Responsibilities

• Act as the first point of contact for Slovak-speaking customers.
• Provide software troubleshooting for mobile devices.
• Manage large amounts of incoming calls and emails.

Skills

Fluency in Slovak

C1 in English

Technical skills

Customer-oriented attitude

Tools

iOS

MacOS

Job description

Overview

Are you a fluent Slovak speaker? Are you ready to join one of the biggest multinational technology companies?

We are looking for Slovak Technical Support Specialists to work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Greece!

Benefit from a unique opportunity to become technical representative for one of the biggest American tech companies and kick-start your career dynamically!

Responsibilities

• Act as the first point of contact for all the Slovak-speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions

Qualifications

• Fluency both in written and spoken Slovak
• C1 in English
• Technical skills
• Familiar with iOS and/or MacOS, or comparable technology, is preferred
• Customer-oriented attitude
• Willingness to provide exceptional customer experience
• Relocation to Greece
• EU Citizenship

Compensation & Perks

• 1300€ gross monthly salary
• 14 salaries per year
• Monthly bonuses up to 200€
• Transportation bonus of 100€
• Relocation package covered (Flight tickets, 2 weeks free accommodation, paid real estate agency in order to find you an apartment, taxi fare from the airport to your hotel)
• Work from home policy, but based in Greece
• Training course
• First class ongoing training and development
• Career development opportunities
• You will join a multinational market leading call center company
• Multicultural and modern working environment