Slots Concierge & Guest Experience Specialist

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

Resorts World Las Vegas seeks a Gaming Concierge to be the face of guest service on the casino floor, focusing on slots. You will enroll guests into Genting Rewards, process and pay jackpots, assist with requests, and support game play promotions.

Responsibilities include circulating to respond to slot machine calls, delivering exceptional service with a smile, promoting Genting Rewards, handling payouts and tax forms per regulations, and collaborating with Cage, F&B, EVS, and Security to ensure

Qualifications

• High School Diploma or equivalent required.
• At least 3 years of customer service experience.
• Ability to obtain Nevada Gaming Registration.

Responsibilities

• Circulate through assigned area to respond to slot machine calls and guest requests promptly.
• Provide excellent guest service, greet guests, and assist with their needs.
• Enroll guests into Genting Rewards and promote Resorts World shows and attractions.
• Accurately pay jackpots, complete required tax forms, and maintain currency bank for hand-pays.

Skills

Customer service

Cash handling

Communication

English language

Education

High School Diploma or equivalent

Job description

Resorts World Las Vegas seeks a Gaming Concierge to be the face of guest service on the casino floor, focusing on slots. You will enroll guests into Genting Rewards, process and pay jackpots, assist with requests, and support game play promotions.

Responsibilities include circulating to respond to slot machine calls, delivering exceptional service with a smile, promoting Genting Rewards, handling payouts and tax forms per regulations, and collaborating with Cage, F&B, EVS, and Security to ensure